Christy Dukes
Folly Beach
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 20 plus year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities which is proven given the 3 new products I have successfully piloted for my current company this year. Serves on DSM advisory board, team lead for a major national account, commercial insights team, and new hire processes team.
Overview
26
26
years of professional experience
Work History
Regional Sales Manager
Rent
Charleston
08.2016 - Current
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results
- Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products
- Held weekly meetings with sales managers to identify techniques to overcome sales obstacles
- Managed book of business valued at over $43 million across thousands of accounts
- Sourced new leads and developed deep client relationships to promote sales
- Established, reviewed and updated territory boundaries to maximize service while effectively controlling expenses. Started with 3 markets as the District Sales Manager over South Carolina. Moved into the Regional Sales Director roll, cover 9 direct reports and roughly 50 indirect report as well as the entire Southeast and Mid-Atlantic.
- Coordinated activities of team of professionals covering all of the Southeast up to Maryland, and over to Texas.
- Rectified billing issues quickly to maintain client satisfaction
- Tracked weekly sales to develop detailed reports for senior leadership
- Established clear objectives and helped team members develop plans to achieve quotas
- Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
- Assessed data to discover relevant trends and marketing opportunities.
- Coached and mentored employees to strengthen sales knowledge and abilities.
- Challenger sales trained.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Executed successful promotional events and trade shows.
- Made onsite sales calls to prospective customers to help sales representatives close lucrative deals.
- Finalized sales contracts with high-value customers.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
VP of Relocation & Sales
Furniture Services Inc./Apartment & Corporate Relocation Services
Charleston
12.2002 - 08.2016
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales
- Manage 8 relocation directors and regional sales directors in Charleston, Columbia, and Greenville
- Assigned tasks to associates, staffed projects, tracked progress and updated managers and clients as necessary
- Sought out and obtained new clients including apartment communities and businesses for both the rental furniture side as well as our corporate housing side
- Maintained current clients
- Responsible for all marketing collateral including brochures, websites, social media, and promotional items
- Planned and executed events and marketing programs
- Responsible for seeking out and obtaining new clients before expansion or relocation announcements were made throughout the state
Assistant Manager
Maryland Property Management
Charleston
01.2001 - 12.2002
- Responsible for leasing, collecting rents, posting rents, marketing the property, executing leases, and resident retention
Leasing Agent & Assistant Manager
HV McCoy
Charleston
02.1999 - 02.2001
- Responsible for leasing apartments, retaining current residents, marketing the community, collecting rents, posting rents, executing leases, and more.
Education
Property Management License - undefined
Trident Technical College
Charleston, SC1999
Skills
- Negotiation skills
- Competitive analysis
- Quality assurance
- Customer targeting
- Top-rated sales performance
- Account management
- Multitasking skills
- Sales processes
- Business Development and Planning
- Goals and Performance
- Solution selling
- B to B sales
- Extensive personal network
- Advanced Salesforcecom user
Accomplishments
- Currently serving second consecutive term as Secretary for the Charleston Apartment Association.
- Served on the Charleston Apartment Association Board of Directions for over 8 years.
- Chair the Programs Committee for the Charleston Apartment Association
- Supervised team of 10 staff members.
- Selected to serve on the RentPath SMART team - a select group of sales managers tasked with improving sales, reporting, training, etc.
- My district was selected as 1 of 3 in the country to pilot an exclusive new Google program.
Timeline
Regional Sales Manager
Rent
08.2016 - Current
VP of Relocation & Sales
Furniture Services Inc./Apartment & Corporate Relocation Services
12.2002 - 08.2016
Assistant Manager
Maryland Property Management
01.2001 - 12.2002
Leasing Agent & Assistant Manager
HV McCoy
02.1999 - 02.2001
Property Management License - undefined
Trident Technical College
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