CHRISTY BROWN
Lexington
Summary
Enhanced diagnostic processes by effectively managing laboratory testing and medication administration. Cultivated positive patient experiences through exceptional communication and interpersonal skills.
Detail-oriented professional seeking to leverage medical expertise and team-building capabilities in a fast-paced, deadline-driven environment.
Achieved high standards of patient care through effective administrative support and technical problem-solving. Enhanced team efficiency by coordinating personnel activities. Maintained professional growth by completing continuing education credits each year.
Enhanced team efficiency through effective communication and team-building strategies. Streamlined scheduling processes using in-depth knowledge of medical terminology. Contributed 15 years of experience to achieve operational excellence.
Achieved high levels of patient satisfaction by delivering exceptional care and support. Enhanced office efficiency through effective organization and multitasking. Contributed to optimal patient outcomes by applying extensive medical knowledge and attention to detail.
Targeted full-time role that emphasizes professional growth by utilizing strong interpersonal skills, efficient time management, and adept problem-solving capabilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
ROI Specialist/Remote Contract
VRC
06.2022 - 02.2023
- Maintained accuracy, completeness and security for medical records and health information.
- Input data into computer programs and filing systems.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Maintained database for storage and retrieval of medical records.
- Followed exact procedures for handling transfers and other releases of medical records.
- Secured medical records against loss or unauthorized access.
- Utilized Software to manage and confirm patient data, such as insurance, demographic and medical history information.
- Handled high-volume data entry of demographics, disease etiology and extent and associated procedures or treatments.
- Navigated within patient records to locate requested documentation, successfully completing over Number requests per day.
- Handled phone calls from attorneys, insurance companies and patients.
- Resolved medical record discrepancies by collecting and analyzing information.
- Maintained historical reference by abstracting and coding clinical data such as diseases, operations procedures and therapies.
- Coordinated patient information flow through caregivers, insurance companies, billing departments and patients.
- Used Software to perform data entry functions.
- Reproduced protected health information by using data extraction and file management techniques.
- Operated multi-line phone system to manage high volume of incoming calls effectively.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Customer Service Specialist
Bristol-Myers Squibb Holdings Pharma/Contact Position
11.2021 - 02.2022
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Reviewed and processed prior authorization requests to ensure compliance with patient care guidelines.
- Collaborated with healthcare providers to clarify documentation and expedite authorizations.
- Analyzed trends in authorization denials, implementing corrective actions to improve approval rates.
- Streamlined reporting processes using Excel to improve data accuracy and accessibility.
- Collaborated with cross-functional teams to integrate Microsoft applications into daily workflows.
Medical Assistant
Lexington Medical Center
06.2007 - 04.2021
- Conducted complex laboratory tests to diagnose patient conditions and ensure accurate results.
- Led training sessions for new staff on laboratory procedures and safety practices.
- Administered patient care and assisted with clinical procedures in a fast-paced environment.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Coordinated scheduling for patient appointments and follow-up visits efficiently.
- Supported healthcare providers by preparing examination rooms and ensuring necessary supplies were available.
- Administered medications accurately to residents, ensuring compliance with safety protocols.
- Maintained organized medication records, supporting regulatory compliance and quality assurance.
- Educated patients on treatment plans and medication usage, enhancing compliance and understanding.
- Implemented electronic health record systems, improving access to patient information and streamlining communication.
Ultrasound Technician/Patient Care Coordinator
Coastal Fertility Specialists
06.2023 - 2025
- Performed diagnostic ultrasound examinations to assess patient conditions and aid in clinical decision-making.
- Coordinated patient appointments and follow-ups to enhance care continuity.
- Managed patient records using electronic health record systems to ensure data accuracy.
- Collaborated with healthcare teams to develop individualized care plans for patients.
- Educated patients on treatment options and procedures to promote informed decision-making.
- Assisted in patient intake processes, ensuring accurate data collection and documentation.
- Supported clinical staff during procedures, maintaining sterile environments and preparing necessary instruments.
Education
Associate of Science - BSN Classes
South University
Columbia, SC04.2020
Associate Of Applied Science - Medical Assisting
ECPI University
Columbia, SC01.2007
Skills
- Facilitated customer satisfaction through effective communication and problem-solving strategies
- Oversaw administrative functions to streamline office processes Coordinated schedules and meetings to optimize team collaboration Implemented organizational systems to improve workflow and communication
- Utilized comprehensive computer skills to support project execution and team collaboration
- Performed data entry tasks to support efficient record-keeping and information retrieval
- Leveraged Microsoft Word for document preparation and editing to enhance clarity and presentation
- Implemented effective time management strategies to streamline workflow and meet deadlines
- Leveraged Microsoft Excel to enhance data management and reporting capabilities Oversaw the development of complex spreadsheets to streamline project workflows Championed the use of Excel tools to improve team efficiency and accuracy in data analysis
- Provided essential administrative support to streamline office processes and improve workflow
- Facilitated case management activities to enhance service delivery and client satisfaction
- Utilized strong organizational skills to enhance team efficiency and productivity
- Developed and delivered educational materials to empower patients in managing their health
- Developed and maintained detailed documentation to support operational efficiency
- Facilitated patient advocacy efforts to ensure access to necessary medical resources
- Applied extensive knowledge of medical terminology to support accurate documentation and patient care processes
Affiliations
American Medical Association
Certification
BlS Certification
Certified Medical Assistant
Skills
- Performing Urinalysis
- Mobile Device Operation
- Family Medicine
- Patient History Documentation
- Remote Video Conferencing
- Preliminary Testing
- Identifying Defects
- Dressing Removal
- Vision and Hearing Tests
- Pulmonary Function Measurement
- Vitals Collection and Documentation
- Patient Preparation and Assistance
- Centrifuge Operation
- Performing Immunizations
- Proper Waste Disposal
- Foley Catheter Insertion and Removal
- Patient Data Gathering
- Injury Treatment
- Performing EKGs
- Lab Specimens and Collections
- Hazardous Waste and Disposal
- Laboratory Validation
- Blood Chemistry Analysis
- Taking Vital Signs
- Bone Density
- Venipuncture Expertise
- Referral Verification
- Standards Compliance
Timeline
Ultrasound Technician/Patient Care Coordinator
Coastal Fertility Specialists
06.2023 - 2025
ROI Specialist/Remote Contract
VRC
06.2022 - 02.2023
Customer Service Specialist
Bristol-Myers Squibb Holdings Pharma/Contact Position
11.2021 - 02.2022
Medical Assistant
Lexington Medical Center
06.2007 - 04.2021
Associate Of Applied Science - Medical Assisting
ECPI University
Associate of Science - BSN Classes
South University