Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Chrystal Green

Summerville

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

Customer Service Representative

Teleperformance
San Francisco
06.2025 - Current
  • Assisted customers with inquiries and provided information about services.
  • Resolved customer complaints efficiently through effective communication.
  • Documented customer interactions in the CRM system accurately.
  • Followed company policies to ensure compliance during customer interactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Medical Analyst

Chain Med
Dania Beach
02.2023 - 12.2024
  • Evaluated claims to determine coverage and eligibility for insurance policies.
  • Ensured compliance with regulatory guidelines throughout the claims adjustment process.
  • Reviewed medical records, police reports and other documents related to claim investigations.
  • Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.

RX customer service representative

Chewy.com
Dania Beach
06.2022 - 02.2023
  • Collaborated with healthcare providers to clarify medication needs and benefits.
  • Reviewed and interpreted medication orders for accuracy and appropriateness.
  • Handled pet medical records, ensuring confidentiality and compliance with regulations.
  • Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.

Education

Associate of Science - Medical Billing And Coding

Institute of Medical Billing And Coding
Erie, PA
11.2022 - 06.2024

West Haven High School
West Haven, CT

Skills

  • CRM software
  • Claims processing
  • Regulatory compliance
  • Medical record review
  • Typing speed
  • Document management
  • Claim processing
  • Professionalism and etiquette

Certification

  • Billing and coding
  • CPR

Languages

English
Native/ Bilingual

Timeline

Customer Service Representative

Teleperformance
06.2025 - Current

Medical Analyst

Chain Med
02.2023 - 12.2024

Associate of Science - Medical Billing And Coding

Institute of Medical Billing And Coding
11.2022 - 06.2024

RX customer service representative

Chewy.com
06.2022 - 02.2023

West Haven High School
Chrystal Green