Ciera Cannon
Gresham
Summary
Kennel Manager with proven expertise in animal handling and facility management. Achieved significant improvements in operational efficiency while ensuring compliance with animal welfare standards. Recognized for leadership abilities and dedication to customer service, enhancing team performance through effective training and problem-solving. Adaptable and dependable worker with a strong work ethic, skilled in manual labor and equipment operation, consistently delivering high-quality results in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Kennel Manager/Professional Dog Bather
Suzettes Dog & Cat Grooming & Boarding
Myrtle Beach
02.2023 - Current
- Oversaw daily operations of grooming and boarding facilities.
- Managed pet care schedules and ensured timely services.
- Trained staff on animal handling and safety protocols.
- Maintained cleanliness and organization of facility spaces.
- Implemented inventory management for pet supplies and grooming tools.
- Ensured compliance with local regulations for pet care services.
- Managed inventory of food supplies and other materials needed to run the kennel efficiently.
- Developed and implemented kennel policies and procedures.
- Kept kennel clean and safe for animals by managing daily cleaning and maintenance schedules.
- Oversaw new intakes by assigning kennels and managing quarantines.
- Coordinated adequate exercise time to keep dogs healthy and happy.
- Maintained records for all animals housed at the facility including medical histories, food intake, grooming schedules, and medications administered.
- Resolved any customer complaints quickly and efficiently.
- Provided training to staff on proper handling techniques for animals.
- Assisted in feeding, watering, exercising, bathing, cleaning cages and runs, administering medications when necessary.
- Ensured compliance with applicable laws and regulations related to animal care and welfare.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Bathed and groomed dogs of various breeds according to individual needs.
- Maintained cleanliness of bathing area and grooming tools for hygiene standards.
- Monitored dogs' behavior during baths to ensure safety and comfort.
- Applied appropriate shampoos and treatments based on coat types and conditions.
- Ensured all pets were dried thoroughly and returned to owners in a timely manner.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Cared for pets during owners' absences.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Promoted optimal animal health by feeding and watering on regular schedule.
- Created consistent workflows by assisting with washing, drying and folding duties.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Delivered excellent service to pet owners to drive repeat business.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
- Monitored animals during group play sessions for signs of aggressive or fearful behavior.
- Refilled shampoo bottles, sanitized clippers, combs, and brushes, and placed clean towels at each station following shift completion.
- Maintained a safe working environment by adhering to safety procedures and regulations.
- Cleaned and sanitized all equipment used in the bathing process.
- Performed basic first-aid when needed or requested by the pet owner.
- Organized work area at the beginning of each day including stocking supplies, setting up equipment and preparing tools.
- Ensured that all areas were cleaned properly following completion of job.
- Monitored animals for any signs of stress or illness during bathing process.
- Checked for fleas and ticks on animals upon arrival in order to prevent spread of infestations.
- Followed established protocols for handling difficult pets in order to ensure safety of both animal and groomer.
- Adhered to company policies and procedures relating to health and safety regulations.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Played with dogs and cats to maintain socialization and reduce stress.
- Followed precise feeding instructions and schedules for animals under care.
- Maintained clean and orderly play yards, kennels and cages.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
- Administered medications to animals.
- Assessed animals for injury and illness.
Cashier Key Holder
Dollar General
Conway
01.2020 - 03.2022
- Operated cash register and processed customer transactions efficiently.
- Maintained accurate cash drawer and balanced funds at shift end.
- Assisted customers with product inquiries and provided excellent service.
- Stocked shelves and organized merchandise for optimal presentation.
- Conducted inventory counts and reported discrepancies to management.
- Trained new cashiers on register operations and customer service standards.
- Implemented store promotions and communicated details to customers effectively.
- Ensured cleanliness of checkout area and maintained a welcoming environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Maintained work area and kept cash drawer organized.
- Built lasting client relationships by organizing and planning sales events.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
Cashier Team Lead
Circle K
Conway
04.2017 - 01.2020
- Supervised cashier team and ensured efficient operations during peak hours.
- Trained new cashiers on register systems and customer service protocols.
- Managed cash handling and maintained accurate drawer balances throughout shifts.
- Coordinated schedules to optimize staffing levels and enhance service flow.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Assisted in inventory management by tracking product availability at checkout areas.
- Implemented new procedures to streamline checkout processes for improved efficiency.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Ensured compliance with all safety regulations while performing tasks.
- Processed payments promptly for customers to exceed productivity standards.
- Monitored cashier performance, providing feedback as needed.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Coordinated with other departments when additional support was needed during peak hours.
- Verified customer age requirement for alcohol or tobacco purchases.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Maintained work area and kept cash drawer organized.
- Answered phone calls to assist customers with questions and orders.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
- Counted and balanced cashier drawers.
- Scanned items and checked pricing on cash register for accuracy.
Cashier
Speedway Gas Station
Conway
01.2017 - 12.2017
- Processed customer transactions efficiently and accurately at a busy retail location.
- Assisted customers in locating products and answering their inquiries promptly.
- Managed cash register operations, maintaining accurate cash balances throughout shifts.
- Handled returns and exchanges following company policies and procedures effectively.
- Collaborated with team members to maintain store cleanliness and organization standards.
- Implemented promotional displays to enhance product visibility within the store layout.
- Resolved customer complaints professionally, ensuring satisfaction during interactions.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
Front Desk Manager
Best Western Hotel
Grasonville
03.2015 - 12.2016
- Managed front desk operations for hotel guests and staff.
- Oversaw team scheduling and shift assignments for optimal coverage.
- Trained new front desk staff on policies and procedures.
- Coordinated guest check-in and check-out processes efficiently.
- Resolved guest inquiries and complaints with professionalism.
- Maintained hotel booking systems for accuracy and efficiency.
- Facilitated communication between departments to enhance service delivery.
- Ensured compliance with hotel standards and safety regulations.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Assisted with training new staff members on front desk procedures and policies.
- Ensured the front desk area was clean and presentable at all times.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Mentored new staff on correct procedures, compliance requirements, and performance strategies.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
- Monitored reservations to track incoming parties and special events.
- Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
- Processed employee time sheets, payroll information and other administrative documents.
- Promoted loyalty programs to encourage repeat business from customers.
- Prepared monthly budgets for the front office department based on projected sales figures.
- Posted room charges for food, liquor and telephone calls based on individual customer actions.
- Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
- Created and optimized employee schedules for shift coverage.
- Greeted guests upon arrival and checked them in to their rooms.
- Organized daily room assignments and ensured all necessary paperwork was completed accurately.
- Worked with room service, housekeeping, maintenance, and security to meet all guest needs.
- Responded promptly to emergency situations such as medical emergencies or fire alarms according to established procedures.
- Facilitated successful front desk operations for high-volume hotel.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
- Directed front desk operations with focus on hotel reputation, staff productivity, and operational efficiency.
- Maintained an up-to-date knowledge of hotel services, amenities and promotions.
- Balanced hotel accounts at end of each shift.
- Completed financial audits on scheduled basis.
- Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
- Analyzed data related to guest satisfaction surveys to identify areas needing improvement.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Input and confirmed reservations for guests.
- Offered guests beverages and refreshments upon check-in.
- Issued room keys and escort instructions to bellhops.
- Scheduled space or equipment for special programs, meetings and conferences.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Gave clear directions to local museums, restaurants and places of interest to patrons.
Skills
- Animal handling
- Facility management
- Grooming techniques
- Inventory management
- Compliance standards
- Customer relationship management
- Quality assurance
- Effective communication
- Time management
- Attention to detail
- Team leadership
- Staff training
- Record keeping
- Kennel recordkeeping
- Animal care expertise
- Animal behavior
- Sanitation protocols
- First aid training
- Staff scheduling
- Documentation and reporting
- Teamwork and collaboration
- Professional and courteous
- Professional demeanor
- Multitasking capacity
- Problem-solving
- Organizational skills
- Analytical thinking
- Team development
- Performance tracking and evaluation
References
References available upon request.
Timeline
Kennel Manager/Professional Dog Bather
Suzettes Dog & Cat Grooming & Boarding
02.2023 - Current
Cashier Key Holder
Dollar General
01.2020 - 03.2022
Cashier Team Lead
Circle K
04.2017 - 01.2020
Cashier
Speedway Gas Station
01.2017 - 12.2017
Front Desk Manager
Best Western Hotel
03.2015 - 12.2016