Ciera Wilson
Greenville,South Carolina
Summary
Highly ambitious Marketing Coordinator with background in customer service, marketing and public relations. A detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Marketing & Promotions Coordinator
The Blood Connection
12.2022 - Current
- Streamlines promotions process, ensuring timely execution of marketing materials for all events.
- Maintains detailed records of project progress, budgets, timelines, and results for future reference.
- Manages day-to-day functions of promotions and events.
- Develops contests and sweepstakes rules, and revenue-generating strategies.
- Utilizes e-mail, social media, radio and TV to highlight products and services.
- Attends trade shows and conferences as company representative.
Marketing & Social Media Coordinator
The Blood Connection
01.2022 - 12.2022
- Boosted social media engagement with targeted content creation and regular updates.
- Improved donor satisfaction by promptly addressing inquiries and concerns via social media channels.
- Increased donor engagement through social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Collaborated closely with marketing teams to align social media initiatives with larger promotional goals.
Surgical Scheduler
Prisma Health
10.2019 - 01.2022
- Enhanced patient satisfaction by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
- Coordinated with insurance companies to obtain pre-authorizations for scheduled surgeries, minimizing financial barriers for patients.
- Collaborated with surgeons to optimize schedules, ensuring timely access to necessary procedures.
- Reached out to patients to confirm arrival times and convey procedures.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
Operations Manager
Allstate Insurance
12.2018 - 10.2019
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Receptionist Administrator
Access Realty
02.2018 - 12.2018
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Jewelry Consultant
Kay Jewelers
01.2017 - 01.2018
- Enhanced customer satisfaction by providing personalized jewelry recommendations based on individual preferences and needs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Enhanced overall customer experience with personalized follow-up communications regarding upcoming sales or special promotions.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Answered customer questions about products and services.
Education
Bachelor of Arts - Public Relations
North Greenville University
Tigerville, SC12.2018
High School Diploma -
Pickens High School
Pickens, SC05.2014
Skills
- Workflow Coordination
- Customer Relations
- Data Gathering
- Expense Tracking
- Client Relationship Building
Timeline
Marketing & Promotions Coordinator
The Blood Connection
12.2022 - Current
Marketing & Social Media Coordinator
The Blood Connection
01.2022 - 12.2022
Surgical Scheduler
Prisma Health
10.2019 - 01.2022
Operations Manager
Allstate Insurance
12.2018 - 10.2019
Receptionist Administrator
Access Realty
02.2018 - 12.2018
Jewelry Consultant
Kay Jewelers
01.2017 - 01.2018
Bachelor of Arts - Public Relations
North Greenville University
High School Diploma -
Pickens High School
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