Ciji Bowser
Chester
Summary
Seasoned Medical Assistant Manager with strong background in healthcare management and patient care. Demonstrated proficiency in overseeing daily operations of medical practices, including staff supervision and training, workflow optimization, and compliance with healthcare regulations. Notable strengths include leadership, communication, and problem-solving skills which have consistently improved team productivity and patient satisfaction rates. Skilled in leveraging healthcare technology to enhance operational efficiency.
Overview
16
16
years of professional experience
2022
2022
years of post-secondary education
Work History
Medical Assistant Manager
Mante Pediatrics
Chester
01.2010 - Current
- Supervised daily operations of pediatric medical office and ensured efficient workflow.
- Managed staff schedules and coordinated training for new medical assistants.
- Developed patient care protocols to enhance quality of service at Mante Pediatrics.
- Supervised clinical staff members to ensure quality of care was provided in accordance with established standards.
- Mentored nursing staff and set unit goals and standards.
- Organized inventory management processes to ensure availability of medical supplies.
- Facilitated communication between physicians, staff, and patients for optimal care delivery.
- Assisted in the implementation of electronic health record systems for improved documentation.
- Resolved any customer service issues that arose during interactions with patients or their families.
- Performed administrative duties such as filing paperwork, ordering supplies.
- Ensured compliance with HIPAA regulations related to patient privacy.
- Provided support to physicians by taking vital signs and performing basic laboratory tests.
- Assisted in the development of policies and procedures for patient care activities.
- Managed front office operations, such as scheduling appointments and verifying insurance coverage.
Administrative Assistant
Skycare
Rock Hill
11.2017 - 11.2019
- Coordinated meetings and prepared agendas for team discussions and decision-making.
- Processed incoming correspondence, directing communication to appropriate departments.
- Managed scheduling and calendar for executives, ensuring efficient time management.
- Assisted in organizing company events, enhancing team collaboration and morale.
- Developed and maintained filing systems for easy access to important documents.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
Education
Chester Senior High School
Chester, SCSkills
- Patient care protocols
- Electronic health records
- Staff management
- Inventory management
- Team leadership
- Training coordination
- Conflict resolution
- Insurance verification and authorization
- Diagnostic test coordination
- Patient education and support
- Medical office administration
- Data entry and recordkeeping
- Decision making and judgment
- HIPAA compliance expertise
- Medical terminology proficiency
- Scheduling and appointment management
- Critical thinking and problem solving
- Strategic planning and visioning
- Inventory control and ordering
- Medical billing and coding
- Medical equipment maintenance
- Emergency response preparedness
- Patient care coordination
Timeline
Administrative Assistant
Skycare
11.2017 - 11.2019
Medical Assistant Manager
Mante Pediatrics
01.2010 - Current
Chester Senior High School