Cindy Reece
Spartanburg
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Dispatcher
Spartanburg Regional Medical Center
11.2023 - Current
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Sent out drivers to assist [Number] hourly callers based on locations, needs and worker availability.
- Monitored vehicle locations to coordinate timely arrivals.
- Provided customers with information on products and services.
- Analyzed customer feedback and provided solutions to improve customer service.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Assisted in resolving customer complaints and grievances.
- Maintained updated and detailed records of calls in physical and electronic database.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Monitored flow of paperwork and directed information to appropriate departments.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Utilized customer feedback to improve customer service.
- Answered phone calls and responded to customer emails.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Medical Transport Driver
Spartanburg Regional Medical Center
06.2006 - Current
- Maintained flexible availability to accommodate on-call hours.
- Reported to healthcare workers for following days' pickups and further instructions along with directions to facilities.
- Ensured timely transportation by effectively planning routes and managing schedules for multiple appointments.
- Removed and replaced soiled linens and equipment to maintain sanitary conditions.
- Demonstrated excellent problem-solving skills when faced with unforeseen challenges such as road closures or weather-related concerns affecting transport timelines.
- Assisted handicapped customers to safely complete transfers between van and facility.
- Maintained accurate records of patient information, trip details, and vehicle maintenance logs to ensure smooth operations.
- Participated in annual training to maintain [State] commercial driver's license certification for medical transport.
- Provided reliable transportation services even during challenging weather conditions, demonstrating dedication to patient care and safety.
- Earned and maintained necessary certifications.
- Reduced stress for patients by offering emotional support during transport and ensuring they were comfortable throughout the journey.
Education
High School Diploma -
Spartanburg High School
Spartanburg, SC06.1983
Skills
- Work Order Management
- Delegating Work
- Customer Request Management
- Route Planning and Adjustment
- Prioritizing calls
- Team Work Scheduling
- Creative Thinking
- Dispatch software
- Dispatching field personnel
- Dispatching procedures
- Customer Relationship Management
- Customer Relations
- Customer Service
- Stress Tolerance
- Call Center Software
- Distance Estimation
- Service Requests
- First Aid/CPR
- Active Listening
- Good Telephone Etiquette
- Task Prioritization
- Data Management
- Time Management
- Multitasking Abilities
- Troubleshooting
Timeline
Dispatcher
Spartanburg Regional Medical Center
11.2023 - Current
Medical Transport Driver
Spartanburg Regional Medical Center
06.2006 - Current
High School Diploma -
Spartanburg High School
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