Citlalic Medrano Castro
Columbia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Welcome Coordinator
Oak Street Health
03.2023 - Current
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Oversaw appointment scheduling coordination for Patients
- Completed clerical duties and tasks for clinic administration.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Managed over 50 Patients daily
- Helped with providing transportation for patients so that they could arrive in a timely manner.
Bilingual PSR
Columbia Community Family Practice
07.2021 - 03.2023
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used Athena to schedule appointments.
- Balanced deposits and credit card payments each day.
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Followed ethical codes to protect confidentiality of patient medical information.
- Translated documents about treatment directions and helped non-English speaking patients fill out medical forms.
Office Associate
Kimbrell's Furniture
06.2018 - 06.2021
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided language translation.
- Interpreted financial statements to assist in credit limit reviews.
Education
Associate of Science -
Midlands Technical College
Columbia, SCHigh School Diploma -
A.C. Flora
Columbia, SCSkills
- Office Administration
- Interpreting for both Medical staff and patients
- Problem solving skills
- Bilingual in Spanish
- Excellent Communication
- Critical Thinking
- Chart Pulling
- Medical Insurance
Timeline
Welcome Coordinator
Oak Street Health
03.2023 - Current
Bilingual PSR
Columbia Community Family Practice
07.2021 - 03.2023
Office Associate
Kimbrell's Furniture
06.2018 - 06.2021
Associate of Science -
Midlands Technical College
High School Diploma -
A.C. Flora
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