CLAIRE H AUSTIN
Summary
Highly motivated and experienced professional property manager with exceptional customer service skills. Having a clear understanding of fair housing regulations and laws while working to maintain full occupancy. Being aware of the challenges in property manager yet the profession is a rewarding position. Experience with Multifamily Housing, Lease Up, Senior Housing, Rural Development, LIHTC and Section8.
Overview
34
34
years of professional experience
Work History
Property Manager
SDMC, Inc
05.2023 - Current
- Move-ins are top priority, ensure all applicants are qualify base off of federal guidelines, weekly reports, monthly report, manage an assistant and maintenance staff along with outside contractors to make sure that units are turn in a timely manner, file evictions per lease agreement, accounts receivable and payable. I have an understanding of REAC inspection and property inspections and property inspection. Inspect the property grounds every morning.
Property Manager
GEM Management
05.2022 - 05.2023
- Assigned two Rural Development properties and assist with other properties in the absence of a Manager.
- Verify income & assets to meet program requirements
- Send out all recertification notices the first of each month and promptly complete all recertification before effective date
- Collect monthly rent & post
- Complete monthly delinquency report
- Unit inspections
- File eviction(s) & represent the property in court and assist other managers with the eviction process with100% success
- Complete the move-in and move-out process
- Inspect the unit(s) for damages before the move-out process is completed
Site Manager
Boyd/CAHEC Management
06.2019 - 05.2022
- Interview applicants and assist with the application process
- Conduct credit and criminal background check
- Verify income & assets for approval process
- Start and complete recertification in a timely manner
- Work diligently to maintain100% occupancy
- Collect and post rent & security deposit immediately in Yardi with100% monthly collection
- Make sure maintenance complete repairs as quick as humanly possible
- Promote harmony among residents
- File evictions per the lease
- Perform monthly inspections
- Do first of the month and end of the month reports
- Process invoices so vendors are paid in a timely manner
- Provide snacks for monthly community meeting
Freelance Research Contributor
Remote
01.2017 - 12.2020
- Research and contribute data on a as need basis
Site Manager
GEM Management
06.2016 - 04.2017
- Interview applicants and assist with rental application
- Recertify tenants annually or as income changes in the household
- Maintain waiting list
- Post rent and security deposit
- Walk property daily to ensure safety
- Float between other properties when needed
Hazard Insurance Specialist
Assurant, Inc
09.2010 - 11.2015
- Review claim for all required documents before claim funds can be distribute
- Order inspection before additional claim funds can be release
- Accepted escalated calls
- Follow up on claim to ensure the property has been restored100%
Property Manager
DT Properties
08.1990 - 08.2010
- Collect & post rent
- Deposit all rent
- Account receivable
- Enforce delinquent policy
- Maintain positive & professional attitude with all tenants
- Accept bids for contractors
- Follow up to ensure repairs are complete in a time manner
Education
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Claflin University
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Fortune Academy
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International Toll Free School of Marketing
Skills
- Good Communication Skills ~ Work Well Under Pressure ~ Strong Work Ethic along with integrity ~ Ability to Accept and Learn from Constructive Criticism ~ Team Player ~ Problem Solving Skills
Timeline
Property Manager
SDMC, Inc
05.2023 - Current
Property Manager
GEM Management
05.2022 - 05.2023
Site Manager
Boyd/CAHEC Management
06.2019 - 05.2022
Freelance Research Contributor
Remote
01.2017 - 12.2020
Site Manager
GEM Management
06.2016 - 04.2017
Hazard Insurance Specialist
Assurant, Inc
09.2010 - 11.2015
Property Manager
DT Properties
08.1990 - 08.2010
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Claflin University
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Fortune Academy
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International Toll Free School of Marketing
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