Claire Runde
Charleston
Summary
I am an enthusiastic and reliable professional, and take pride in providing excellent customer service while creating memorable dining experiences for my customers. I'm very skilled in anticipating customer needs, addressing complaints, and resolving issues in timely manner. I always maintain focus and a positive attitude in stressful situations and high-volume environments. I have extensive experience in serving, bartending, and shift-leading.
Overview
7
7
years of professional experience
Work History
Server/Bartender
Bay Street Biergarten
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server/Bartender Supervisor
Grafton Winery And Brewhaus
03.2021 - Current
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Served food and beverages promptly with focused attention to customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used slow periods to restock supplies, ice, trays, glassware, wine, and liquor.
- Calculated and distributed tips among all servers, food runners, and barbacks.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales significantly by upselling higher-end products to customers such as our reserve wines and top-shelf whiskeys and bourbons.
- Carried out complete opening and closing duties to keep restaurant working efficiently and team ready to meet customer needs.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for hundreds of incoming guests.
- Worked with POS system to place orders, manage bills, and handle customer transactions.
- Hand-wrote an aesthetically pleasing full wine, beer, and food menus on chalk wall while regularly updating with any menu changes and seasonal items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Front Desk Receptionist
Best Western Plus Hotel
01.2021 - 03.2021
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Monitored staff performance and provided feedback and guidance.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Collected room deposits, fees, and payments.
- Kept accounts in balance and ran daily reports to verify totals.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
Cook
Short Stop
08.2019 - 08.2020
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Trained and supervised cooking staff to expertly meet daily needs.
Server
Village Drive-In
09.2018 - 08.2019
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Served food and beverages promptly with focused attention to customer needs.
Restaurant Busser
Andrea's Countryside Steakhouse
05.2018 - 10.2018
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Refilled drinks and provided extra napkins and silverware to customers.
- Reset and cleaned tables quickly to prepare for new customers.
Education
Associate of Arts - Art
Lewis And Clark Community College
Godfrey, IL05.2023
High School Diploma -
Bunker Hill High School
05.2020
Skills
- Hospitality Service Expertise
- Workflow Coordination
- High-Volume Dining
- Menu Presentation
- Pos Operation
- Servsafe Certified
- Transactions and Cash Handling
- Cool Under Pressure
- Works Well in Fast-Paced Environments
- Exceptional customer service
Timeline
Server/Bartender
Bay Street Biergarten
08.2023 - Current
Server/Bartender Supervisor
Grafton Winery And Brewhaus
03.2021 - Current
Front Desk Receptionist
Best Western Plus Hotel
01.2021 - 03.2021
Cook
Short Stop
08.2019 - 08.2020
Server
Village Drive-In
09.2018 - 08.2019
Restaurant Busser
Andrea's Countryside Steakhouse
05.2018 - 10.2018
Associate of Arts - Art
Lewis And Clark Community College
High School Diploma -
Bunker Hill High School
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