Summary
Overview
Work History
Education
Skills
Timeline
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Clara Tyler

Conway

Summary

Over 10 years of banking experience, 2 years as Head Teller. I was in charge of daily operations and audits. In 2016, I made the decision to walk away from my career to stay at home with my daughter. She is now starting Middle School and I am so excited to get back work and back into the field that I truly enjoy.

Overview

22
22
years of professional experience

Work History

Head Teller/Customer Service Representative

First Palmetto Bank
09.2006 - 06.2016
  • Balanced cash drawer consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
  • Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
  • Enhanced customer satisfaction by providing efficient and accurate transaction services.
  • Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Oversaw currency shipments and deposits while adhering to strict safety guidelines.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.

Front Office Manager

Comfort Inn North
04.1998 - 09.2006
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.

Front Desk Agent

Holiday Inn North
08.1994 - 04.1998
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Education

High School Diploma -

North Myrtle Beach High School
North Myrtle Beach, SC
06-1998

Skills

  • Branch operations
  • Organization and planning
  • Operational efficiency
  • Security procedures
  • Cash handling expertise
  • Transaction processing accuracy
  • Staff training and development
  • Account maintenance
  • Teller support
  • Quality control
  • Bank secrecy act
  • Cash drawer balancing
  • 10-key data entry

Timeline

Head Teller/Customer Service Representative

First Palmetto Bank
09.2006 - 06.2016

Front Office Manager

Comfort Inn North
04.1998 - 09.2006

Front Desk Agent

Holiday Inn North
08.1994 - 04.1998

High School Diploma -

North Myrtle Beach High School

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Clara Tyler