Claretha Perry
Rock Hill
Summary
Experienced Life and Health Agent skilled in educating clients on coverage options and processing applications with regulatory precision. Known for exceptional verbal communication and a customer-centric approach, fostering strong relationships and ensuring client satisfaction.
Overview
16
16
years of professional experience
Work History
Life and Health Agent
The Benefit Resource Center
Greenville, SC
07.2010 - Current
- Educated clients on health coverage options and benefits eligibility.
- Processed applications for health insurance, ensuring compliance with regulatory requirements.
- Assisted in resolving client inquiries and issues related to health plans and services.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Conducted comprehensive assessments of client needs, developing tailored health plans to address individual concerns.
- Maintained up-to-date knowledge of industry trends and regulatory changes to provide informed guidance to clients.
- Maintained full and current understanding of available plans, products and services.
- Conducted annual reviews of existing policies to update information.
Security Officer
Love Security
Rock Hill, SC
05.2016 - 12.2023
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and address potential security risks.
- Implemented access control measures, ensuring authorized entry and exit protocols were followed.
- Responded promptly to incidents, providing first aid and coordinating with emergency services.
- Trained new staff on security procedures, fostering a culture of safety within the team.
- Developed and executed incident reporting processes to improve communication and response times.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
Education
No Degree - Social Work
Winthrop University
Rock Hill, SCSkills
- HIPAA compliance
- Verbal communication
- Appointment scheduling
- Inbound call management
- Call center customer service
- Life insurance sales
Timeline
Security Officer
Love Security
05.2016 - 12.2023
Life and Health Agent
The Benefit Resource Center
07.2010 - Current
No Degree - Social Work
Winthrop University