Summary
Overview
Work History
Education
Skills
References
Certification
Accomplishments
References
Timeline
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Clarice Baker Johnson

Florence

Summary

Real estate professional with over fifteen years of experience in leasing, sales, and property management. Expertise in enhancing customer service satisfaction and delivering high-quality service. Proven track record of ensuring positive customer experiences and fostering long-term client relationships.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Real Estate Agent

United Real Estate Florence
Florence
10.2016 - Current
  • Present all offers to sellers.
  • Customer Relationship Management.
  • Negotiate contracts.
  • Maintained records.
  • Organized.
  • Market Analysis.
  • Collaborated with staff, inspectors, and attorneys.
  • Gathered customer feedback and turned it into clients.
  • Follow up with clients after the sale of the property.
  • Confer with escrow companies, mortgage lenders, home inspectors, and pest control companies.
  • Coordinate property closing, overseeing the signing of legal documents.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Sales/Leasing Manager

Yes! Community.
Florence
06.2019 - 01.2021
  • Overseeing and managing the daily operations of the Manufacturer Home Community.
  • Sold and leased manufactured homes.
  • Collected monthly rental payments and made weekly deposits.
  • Resolved tenants issues professionally.
  • Resolved customer complaints regarding rental units in a timely manner.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Coordinated with maintenance teams to ensure properties were kept in excellent condition for prospective tenants.

Community/Office Manager

Wellons Foundation
Florence
05.2012 - 10.2016
  • Conducted property inspections to maintain standards, and to comply with safety regulations.
  • Maintain occupancy rate and tenant satisfaction.
  • Coordinated repairs and maintenance activities, negotiating contracts with vendors, and service providers.
  • Prepared and managed budgets.
  • Made weekly and monthly bank deposits, and collected rental payments and security deposits.
  • Resolved customer inquiries quickly, while maintaining positive relationships with clients.
  • Sourced and managed supplies and equipment for activities.
  • Maintained all tenant files.
  • Handled all property emergencies and maintenance issues.
  • Market the apartment complex through newspapers, monthly newspaper ads, and social media.
  • Completed and prepared lease agreements and renewals.
  • Answered telephone calls, faxes, emails, and correspondences.
  • Managed a staff of three.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls, and creating business letters and records.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Multiple Lot Manufacturers Salesman - Sales/Manufactured Multiple Lots

Fortune School of Real Estat
Columbia, SC
01.2019

Certificate of Technical Studies - Real Estate Sales Part 1 & 2

Florence Darlington Technical College
Florence, SC
08-2009

General Offices Certificate -

Florence Darlington Technical College
Florence, SC
01.1983

Skills

  • Communication proficiency
  • Interpersonal abilities
  • Planning and scheduling
  • Sales and leasing negotiation skills
  • Customer satisfaction strategies
  • Multitasking capabilities
  • Proficient in Microsoft Office
  • Adaptability in environments
  • Organizational effectiveness
  • Contractual knowledge and drafting
  • Compliance with regulations
  • Lease management expertise
  • Real estate management

References

Available upon request

Certification

  • Accredited Buyers Representative
  • Seller Representative Specialist
  • Real Estate Negotiation Expert

Accomplishments

  • Multi Million Dollars Salesman
  • Million Dollars Salesman

References

References available upon request.

Timeline

Sales/Leasing Manager

Yes! Community.
06.2019 - 01.2021

Real Estate Agent

United Real Estate Florence
10.2016 - Current

Community/Office Manager

Wellons Foundation
05.2012 - 10.2016

Multiple Lot Manufacturers Salesman - Sales/Manufactured Multiple Lots

Fortune School of Real Estat

Certificate of Technical Studies - Real Estate Sales Part 1 & 2

Florence Darlington Technical College

General Offices Certificate -

Florence Darlington Technical College

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Clarice Baker Johnson