Summary
Overview
Work History
Skills
Additional Information
Timeline
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Clarissa Ream

Anderson

Summary

Dynamic leader and problem-solver with a proven track record at Walmart, adept in shipping software and fostering strong relationships. Excelled in reducing damage rates and enhancing team performance, demonstrating exceptional attention to detail and workplace safety. Achieved significant improvements in order fulfillment efficiency and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Shipping Clerk/Team Leader

Walmart
03.2022 - Current
  • Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
  • Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
  • Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
  • Participated in regular safety training sessions, maintaining a secure working environment for all team members.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Package Handler

FedEx
06.2021 - 03.2022
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Followed safety regulations to maintain safe work environment.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.

Customer Service Representative

Home Depot
03.2020 - 06.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Skills

  • Shipping and receiving
  • Workplace cleanliness
  • Shipping software
  • Warehouse safety
  • Problem-solving
  • Quality control
  • Workflow planning
  • Relationship building
  • Attention to detail

Additional Information

  • Part of the Safety Team with Walmart
  • In the Develop to Lead Program with Walmart

Timeline

Shipping Clerk/Team Leader

Walmart
03.2022 - Current

Package Handler

FedEx
06.2021 - 03.2022

Customer Service Representative

Home Depot
03.2020 - 06.2021

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Clarissa Ream