CLAUDIA Rich
Jackson
Summary
Dynamic nursing professional with extensive experience in hospice care. Proven expertise in patient assessment and regulatory compliance, fostering interdisciplinary collaboration to enhance care outcomes. Adept at managing emergent needs and educating families, ensuring compassionate support during critical times. Committed to excellence in patient-centered care.
Overview
27
27
years of professional experience
Work History
Admission/Oncall Nurse
Trinity Hospice
Augusta
07.2024 - Current
- Assessed patient needs based on on-call requests in a fast-paced hospice environment.
- Collaborated with interdisciplinary teams to ensure comprehensive patient and family care.
- Educated families on care options and available hospice services to enhance understanding.
- Adhered to company policies and regulatory compliance requirements consistently.
- Managed emergent after-hour needs from 5:00 PM to 8:00 AM as required.
- Traveled as necessary to meet patient care demands across locations.
Oncall Nurse
Agape Hospice
Aiken
07.2023 - 06.2024
- Assessed patient needs based on on-call requests in a fast-paced hospice environment.
- Collaborated with interdisciplinary teams to ensure comprehensive patient and family care.
- Educated families on care options and available hospice services to enhance understanding.
- Adhered to company policies and regulatory compliance requirements consistently.
- Managed emergent after-hour needs from 5:00 PM to 8:00 AM as required.
- Traveled as necessary to meet patient care demands across locations.
On-Call/Triage Nurse
Dignity Hospice
Denver
06.2022 - 02.2023
- Assessed patient needs based on on-call requests in a fast-paced hospice environment.
- Collaborated with interdisciplinary teams to ensure comprehensive patient and family care.
- Educated families on care options and available hospice services to enhance understanding.
- Adhered to company policies and regulatory compliance requirements consistently.
- Managed emergent after-hour needs from 5:00 PM to 8:00 AM as required.
- Traveled as necessary to meet patient care demands across locations.
Assistant Nurse Manager/Interim Nurse Manager
Charlie Norwood Medical Center
Augusta
04.2018 - 12.2020
- Developed Interdisciplinary Quality Unit Council to enhance care quality with Physicians and Nursing.
- Facilitated revitalization of Shared Governance Model and established Unit Based Council for staff involvement.
- Conducted ongoing and annual performance evaluations for all unit employees.
- Recruited, interviewed, and hired staff for Medical Surgical unit.
- Oversaw Joint Commission inspection processes, ensuring successful reaccreditation and improved readiness scores.
- Collaborated with management team to standardize onboarding and orientation processes, boosting staff engagement.
- Executed 'Stay Interview' process to assess and improve retention rates.
- Provided coaching and implemented progressive discipline as necessary for staff development.
Assistant Nurse Manager/Nurse Manager
AU Health
Augusta
08.2016 - 04.2018
- Managed Bone Marrow Transplant Unit and two medical-surgical units with 60 beds.
- Collaborated with interdisciplinary teams to enhance quality of care for patients.
- Facilitated revitalization of Shared Governance Model, engaging staff in decision-making processes.
- Conducted ongoing and annual performance evaluations for all nursing staff.
- Recruited, interviewed, and hired personnel for Med Surge unit.
- Oversaw Joint Commission inspections, ensuring reaccreditation and improved readiness scores.
- Developed standardized onboarding and orientation processes to boost staff engagement.
- Provided coaching and progressive discipline to maintain high performance standards.
Bone Marrow Transplant Nurse
AU Health
Augusta
01.2016 - 08.2016
- Coordinated and delivered care to patients in a 15-bed transplant unit for cancer treatments.
- Collaborated with BMT physicians, chemotherapy nurses, and pharmacists to prepare patients for transplants.
- Administered chemotherapy before, during, and after transplant procedures.
- Monitored patients post-transplant for expected and unexpected outcomes, notifying BMT team of changes.
- Provided fundamental nursing care to support patient recovery.
Director of Nursing
Homestead Hospice
Augusta
01.2015 - 01.2016
- Oversaw daily operations and activities of patient care staff to ensure success.
- Ensured compliance with Medicare Hospice regulations and guidelines.
- Managed budget and staffing, including recruitment and hiring of nursing staff.
- Collaborated with interdisciplinary team members to enhance patient care outcomes.
Ortho Trauma Staff Nurse
AU Health
06.2011 - 05.2015
Palliative Care/Med-Surge Unit
University Hospital
11.2010 - 01.2012
Admissions Nurse/Case Manager
Odyssey Hospice
07.2010 - 06.2011
On-Call Triage Nurse
Catholic Hospice
07.2004 - 06.2010
IMCU/Cardiothoracic Step-Down Unit Nurse
Walter Reed Army Medical
03.2001 - 12.2004
ALF/SNF/Hospice
Miami
09.1998 - 08.2000
Education
BACHELOR'S - NURSING
CHAMBERLAIN UNIVERSITY
01.2014
ASSOCIATES DEGREE - NURSING
KEISER UNIVERSITY
01.2010
PRACTICAL NURSING -
MCFATTER TECHNICAL
01.1998
Skills
- Patient assessment and care coordination
- Electronic health records management
- Regulatory compliance expertise
- Pain management strategies
- Interdisciplinary collaboration
- Medication reconciliation processes
- Hospice care delivery
Licensure And Certificates
- RN LICENSE (SC COMPACT STATE)
- BLS
- ACLS
- ONS/ONCC CHEMOTHERAPY IMMUNOTHERAPY
Languages
Spanish
Professional
Timeline
Admission/Oncall Nurse
Trinity Hospice
07.2024 - Current
Oncall Nurse
Agape Hospice
07.2023 - 06.2024
On-Call/Triage Nurse
Dignity Hospice
06.2022 - 02.2023
Assistant Nurse Manager/Interim Nurse Manager
Charlie Norwood Medical Center
04.2018 - 12.2020
Assistant Nurse Manager/Nurse Manager
AU Health
08.2016 - 04.2018
Bone Marrow Transplant Nurse
AU Health
01.2016 - 08.2016
Director of Nursing
Homestead Hospice
01.2015 - 01.2016
Ortho Trauma Staff Nurse
AU Health
06.2011 - 05.2015
Palliative Care/Med-Surge Unit
University Hospital
11.2010 - 01.2012
Admissions Nurse/Case Manager
Odyssey Hospice
07.2010 - 06.2011
On-Call Triage Nurse
Catholic Hospice
07.2004 - 06.2010
IMCU/Cardiothoracic Step-Down Unit Nurse
Walter Reed Army Medical
03.2001 - 12.2004
ALF/SNF/Hospice
09.1998 - 08.2000
BACHELOR'S - NURSING
CHAMBERLAIN UNIVERSITY
ASSOCIATES DEGREE - NURSING
KEISER UNIVERSITY
PRACTICAL NURSING -
MCFATTER TECHNICAL
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