Cleondra Baxter
FORT MILL
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Benefit Consultant/ Member Services
GoHealth
Chicago
07.2020 - Current
- Effectively market Medicare Advantage, Medicare Supplement, and prescription drug plans based on customer needs, while evaluating cost-effectiveness and the implementation of existing benefits.
- Guide consumers through the health insurance policy selection and application process while remaining within state and federal CMS regulations.
- Provide an excellent consumer experience for all callers, and be passionate about helping consumers enroll, or create an understanding of current and future benefits.
Administrator Specialist/Activity Director
Agape Rehabilitation and Assisted Living
Rock Hill
01.2011 - 02.2020
- Scheduled patients' appointments, arranged transportation, took payments, authorized insurance, greeted and assisted customers, addressed customer complaints, and worked in a highly skilled manner to greet guests in a courteous and professional way.
- Designed and implemented workflow forms and activity programs, improving office efficiency, and enhancing senior engagement in long-term care settings.
- Supervised and trained a team of over 15 CNAs and an activity assistant; promoted from Activity Coordinator Assistant (2012) to Supervisor (2015) following demonstrated leadership and program development skills.
Education
Associate of Science - Business Administration
York Technical College
Rock Hill, SC05-2023
Skills
- Management leadership
- Employee training
- Conflict resolution
- Bookkeeping
- Strong interpersonal skills
- Multi-task management
- Technical skills: CRM systems, Word, Excel, PowerPoint, Outlook, and OneNote
- Workflow optimization
Certification
- Insurance Producer License
- Life & Health Insurance License
- CPR/First Aid
References
References available upon request.
Timeline
Senior Benefit Consultant/ Member Services
GoHealth
07.2020 - Current
Administrator Specialist/Activity Director
Agape Rehabilitation and Assisted Living
01.2011 - 02.2020
Associate of Science - Business Administration
York Technical College
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