Clinique Goodwin
Columbia,SC
Summary
Secure a position in IT industry that enables utilization of skills and qualities to achieve excellence in chosen technical domain, endeavor to show improved results for the prospective employer and meet new challenges through dedicated perseverance and continual learning.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
TEKsystems
02.2023 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Eligibility Specialist
Conduent
04.2021 - 01.2023
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
Customer Service Representative
HGS - Hinduja Global Solutions
07.2021 - 01.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Associate
Metro by T-Mobile
09.2017 - 04.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High school diploma -
Lower Richland High
Columbia, SC06-2008
Skills
- Sales
- Customer Service
- Computer Operation
- Data entry
- Customer relations
- Store Management Experience
- Problem resolution
- Store management
- Supervising experience
- Customer service
- Medical terminology
- Wireless sales
- Organizational skills
- Microsoft Excel
- Communication skills
- Technical Support
Timeline
Customer Service Representative
TEKsystems
02.2023 - 10.2024
Customer Service Representative
HGS - Hinduja Global Solutions
07.2021 - 01.2022
Eligibility Specialist
Conduent
04.2021 - 01.2023
Sales Associate
Metro by T-Mobile
09.2017 - 04.2020
High school diploma -
Lower Richland High
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