Colby Setzer
Inman
Summary
Experienced and results-oriented Manager with a proven track record of driving operational excellence, boosting sales performance, and leading high-performing teams. Skilled in workforce management, customer service, and financial oversight to achieve company goals. Known for building strong associate engagement, maintaining compliance, and delivering an exceptional experience that reflects company values of service, respect, and excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Manager
Walmart-Easley, SC
02.2025 - Current
- Lead daily operations of a high-volume Walmart store generating $120 million in annual sales.
- Manage and coach a team of 9 salary managers, over 300 associates, and 31 hourly supervisors, while driving a people first culture .
- Grew NPS score by 40 points within a year through strategic merchandising, seasonal planning, and community engagement and driving store standards and customer service.
- Reduced shrink by $2.3 million through implementation of improved inventory control and loss prevention practices.
- Developed succession planning strategies resulting in 5 associates promoted into management roles.
- Grew total operating income YTD by 1 million dollars.
- Grew online fulfillment business by 63K orders YTD.
- Online fulfillment sales grew by 4 million VS last year.
- Fulfilled 800K more items this year VS last year through fulfillment, driving ecommerce and gaining the trust of the community.
Store Lead
Walmart-Morganton, NC
09.2023 - 02.2025
- Oversee all daily store operations, ensuring compliance with Walmart standards and company policies.
- Support and coach 9 salary managers and 280 hourly associates to achieve performance and sales goals.
- Monitor inventory levels, coordinate stock replenishment, and ensure merchandise presentation meets brand standards.
- Manage opening and closing procedures, cash audits, and safe operations.
- Resolve escalated customer concerns promptly and professionally, maintaining positive relationships.
- Drive sales initiatives and track KPIs to support store profit and productivity goals.
- Enforce safety and loss prevention protocols to reduce shrink and maintain compliance.
Food and consumables coach
Walmart-Granite Falls, NC
07.2022 - 09.2023
- Responsible for 50 million in annual sales, between all fresh, food and consumables areas. Food safety certified.
- I oversee the day to day operations and all aspects of the business, including compliance, health and safety of our customers, markdowns, scheduling, and overall responsibility for the financial health of 60% of the SQ foot of the facility which equates to 71% of the PNL for the store.
- Drive and own the financial performance of all areas by ensuring processes are executed and expenses are controlled.
- Ability to make smart business decisions in a timely manner that align with company expectations.
Stocking 2 Coach
Walmart-Granite Falls, NC
01.2022 - 07.2022
- My team was responsible for controlling the flow of inventory in the building and out of the building.
- I oversaw two teams that play a major role in the overall success of the business. In this role I managed a team of 25-30 associates.
- Managed the VIZ inventory process, and maintained consistently the highest percentage in the overall market.
- Increased and maintained our overall cap percentage from low 40's 50's to maintaining in the upper 80 and even 90's at times.
- Improved the inventory process for shoes inventory, by changing it from CAP to VIZ, overall making it easier for team associates to manage and understand their total inventory.
- Helped develop my Team Lead and played a major role in getting them promoted to Coach.
- Won store of the quarter from the 6070 DC 2x.
Education
High school diploma -
East Lincoln High School
Denver, NC01.2014
Skills
- Presentation skills
- Sales
- Communication skills
- Merchandising
- Training & development
- Leadership
- Customer service
- Team management
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Recruiting and hiring
- Relationship building and management
- Culture development
Certification
Driver's License
Timeline
Store Manager
Walmart-Easley, SC
02.2025 - Current
Store Lead
Walmart-Morganton, NC
09.2023 - 02.2025
Food and consumables coach
Walmart-Granite Falls, NC
07.2022 - 09.2023
Stocking 2 Coach
Walmart-Granite Falls, NC
01.2022 - 07.2022
High school diploma -
East Lincoln High School