Cole Matthews
Myrtle Beach
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Highly adaptable Mechanic consistently guarantees customers short turnaround times for auto repairs. Focused on quality and customer satisfaction. Detailed understanding of safety mandates and regulations to maintain safe work environment.
Great problem-solver with strong background as qualified professional. Knowledgeable about different automotive systems, parts and typical problems. Brings proven abilities in locating sources of faults and completing quality repairs.
Overview
5
5
years of professional experience
2017
2017
years of post-secondary education
Work History
Customer Service Cashier
GameStop
Myrtle Beach
08.2020 - 08.2022
- Processed customer transactions accurately at point of sale.
- Assisted customers with product inquiries and recommendations.
- Maintained organized merchandise displays on the sales floor.
- Handled cash, credit, and gift card transactions securely.
- Resolved customer complaints effectively and professionally.
- Collaborated with team members to enhance customer experience.
- Managed inventory levels and restocked items as needed.
- Provided information on promotions and loyalty programs to customers.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Informed customers of in-store promotions or pricing specials.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Assisted customers with locating merchandise within the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
CH-47 Helicopter mechanic
United States Army
Savannah
07.2017 - 01.2020
- Conducted routine inspections on helicopter systems and components.
- Performed scheduled maintenance on various helicopter models.
- Diagnosed mechanical issues using specialized tools and equipment.
- Collaborated with team members to troubleshoot operational problems.
- Replaced defective parts to ensure aircraft safety and reliability.
- Maintained accurate maintenance records for compliance purposes.
- Adhered to safety protocols during all maintenance activities.
- Assisted in training junior mechanics on repair techniques and procedures.
- Completed repair and maintenance work to meet aviation regulations and standards.
- Maintained records of inspections, maintenance and repairs performed.
- Replaced worn or damaged parts using hand tools, power tools and precision measuring instruments.
- Ensured that all work areas were kept clean and organized at all times.
- Followed safety protocols while troubleshooting, inspecting and performing repairs.
- Examined electrical wiring harnesses for signs of wear or fatigue during routine inspections.
- Operated lift equipment safely when moving heavy objects around the shop.
- Completed all paperwork associated with maintenance activities in a timely manner.
Education
Rock Hill High School
Rock Hill, SCSkills
- Customer transaction processing
- Point of sale operation
- Cash handling
- Merchandising display management
- Product promotion knowledge
- Customer relationship management
- Inventory management
- Sales communication
- Team collaboration
- Problem solving
- Effective communication
- Conflict resolution
- Attention to detail
- Time management
- Safety compliance
- Adaptability and flexibility
- Issue escalation
- Retail merchandising
- Reliability and punctuality
- Product recommendations
- Refund handling
- Drawer management
- Product knowledge
- Patience and composure
- Merchandise restocking
- Cross-selling
- Quality assurance
- Phone etiquette
- Customer satisfaction
- Up-selling techniques
- Strong numeracy
- Cash handling expertise
- Lot maintenance
- Customer focus
- Payment collection
- Multitasking and organization
- Customer inquiries
- Basic math
- Positive and professional
- Price checking
- Goal setting
- Verbal communication
Timeline
Customer Service Cashier
GameStop
08.2020 - 08.2022
CH-47 Helicopter mechanic
United States Army
07.2017 - 01.2020
Rock Hill High School