Coleman Doe, Jr.
Conway,SC
Summary
Results-driven logistics professional with extensive experience in freight management, safety compliance, and customer relationship management. Proven track record in problem-solving and maintaining high customer satisfaction through meticulous delivery tracking and quality control.
Overview
48
48
years of professional experience
1
1
Certification
Work History
Independent Contractor
Cowan Transport Services
Baltimore
04.2018 - 03.2026
- Coordinated transportation of goods across various routes, ensuring on-time deliveries.
- Communicated with clients regarding shipment status and updates.
- Inspected vehicles for safety compliance before trips.
- Documented delivery records and maintained accurate logs.
- Assisted in training new drivers on company protocols.
- Addressed customer inquiries regarding service discrepancies, enhancing satisfaction and trust.
- Managed quality control and maintained high level of customer satisfaction.
- Resolved customer inquiries promptly via phone or email communication channels.
- Evaluated company operations for safety compliance, contributing to a safer work environment.
Independent Contractor
Wando Trucking / Universal Logistics
Warren
10.2011 - 04.2018
- Managed timely transportation of goods across various routes.
- Coordinated logistics to meet delivery schedules and enhance service reliability.
- Communicated with clients regarding shipment status and updates.
- Inspected vehicles for safety compliance before trips.
- Documented delivery records and maintained accurate logs.
- Resolved customer inquiries related to service discrepancies.
- Collaborated with team members to optimize route planning.
- Maintained high client satisfaction through regular consultations and feedback incorporation.
- Negotiated vendor contracts to secure favorable terms for services and supplies.
- Coordinated shipping of products or services to customers in a timely manner.
Independent Contractor
Mason Dixon Intermodal
Warren
07.2008 - 10.2011
- Organized company files using document management system, ensuring data remained up-to-date and easily accessible.
- Audited company's legal documents to verify compliant policies and procedures.
- Analyzed key performance indicators to identify effective strategies.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Implemented strategies to take advantage of new opportunities.
- Assessed company operations for compliance with safety standards.
- Coordinated shipping of products or services to customers in a timely manner.
- Generated significant word-of-mouth business through high-quality work and exceptional customer service.
- Provided responsive customer service by promptly answering inquiries and returning phone calls.
- Conducted thorough inspections of vehicles to ensure compliance with safety regulations prior to trips.
Freight Dispatcher
C D Logistics
Conway
03.2006 - 07.2008
- Coordinated freight schedules to optimize delivery routes and minimize delays.
- Facilitated communication between drivers, clients, and warehouse staff to streamline operations.
- Utilized logistics software to track shipments and update delivery statuses in real-time.
- Monitored compliance with safety regulations during transportation and loading processes.
- Developed relationships with carriers to enhance service options and reliability for clients.
- Provided training for new dispatchers on systems, procedures, and best practices in logistics.
- Scheduled trucks for loading and unloading at various locations.
- Negotiated rates with vendors for services related to freight shipping.
- Resolved customer complaints regarding late deliveries and damaged cargo to enhance customer satisfaction.
- Received and implemented management orders for daily work and special objectives.
- Communicated with truck drivers about pick up and delivery schedules.
- Ensured compliance with government regulations related to transportation of goods.
- Resolved disputes between customers and carriers regarding shipment issues.
- Maintained records of all shipments including tracking numbers, insurance certificates, bills of lading.
- Monitored carrier performance against contracted service levels and implemented corrective actions to maintain service quality.
- Supervised employees to ensure that cargo shipments were transported accurately to and from specified locations while adhering to safety standards.
- Developed strong relationships with drivers through effective communication and problem-solving skills.
Process Technician
AVX Corporation
Myrtle Beach
08.1981 - 01.2006
- Monitored production processes to ensure quality standards were met.
- Collaborated with team members to troubleshoot technical issues promptly.
- Assisted in training new employees on safety protocols and procedures.
- Implemented process improvements that consistently enhanced operational efficiency.
- Ensured compliance with safety regulations throughout the manufacturing process.
- Monitored production processes for compliance with safety regulations, environmental requirements, and operational standards.
- Provided technical support to production personnel regarding equipment operation and maintenance procedures.
- Identified cost-saving opportunities through improved operating efficiencies and waste reduction.
- Analyzed all processes and identified all fundamental issues and assisted in appropriate resolutions.
- Analyzed product samples for conformance with specifications using various testing methods and instruments.
- Investigated customer complaints related to product quality issues and collaborated with cross-functional teams on corrective actions.
- Monitored and adjusted production processes to meet quality standards.
- Engaged in continuous improvement projects that enhanced process efficiency and product quality.
- Conducted experiments to test the feasibility of process modifications.
Maintenance Crew Member
Dorman Realty & Insurance Co.
Conway
07.1978 - 08.1981
- Performed routine maintenance and repair of buildings, grounds, and equipment.
- Operated tools for repairs and installations in various building systems.
- Repaired minor plumbing issues such as clogged drains, leaking faucets, broken pipes.
- Inspected building interiors and exteriors for needed repairs or replacements.
- Inspected and replaced light fixtures and bulbs.
- Installed new locks on doors when requested by management staff.
- Collaborated with team members to complete maintenance tasks, ensuring timely resolution of issues.
- Communicated necessary repairs and service needs to management for effective maintenance planning.
- Followed safety protocols while performing maintenance duties on-site.
- Prepared units for new tenants, enhancing property appeal and readiness for occupancy.
Education
Associate of Applied Science - Accounting
Horry-Georgetown Technical College
Conway, SC05-2006
Associate of Applied Science - Small Business Administration
Horry-Georgetown Technical College
Conway, SC05-1974
Skills
- Freight logistics
- Route optimization
- Safety compliance
- Quality control
- Inventory management
- Delivery tracking
- Customer relationship management
- Attention to detail
- Problem solving
Languages
English
Professional
Certification
Class A CDL
Timeline
Independent Contractor
Cowan Transport Services
04.2018 - 03.2026
Independent Contractor
Wando Trucking / Universal Logistics
10.2011 - 04.2018
Independent Contractor
Mason Dixon Intermodal
07.2008 - 10.2011
Freight Dispatcher
C D Logistics
03.2006 - 07.2008
Process Technician
AVX Corporation
08.1981 - 01.2006
Maintenance Crew Member
Dorman Realty & Insurance Co.
07.1978 - 08.1981
Associate of Applied Science - Accounting
Horry-Georgetown Technical College
Associate of Applied Science - Small Business Administration
Horry-Georgetown Technical College