Proactive and adaptable individual with a strong background in customer service and technical support. Known for effective problem solving and time management skills. Ready to contribute to team success and support impactful projects.
Overview
7
7
years of professional experience
Work History
Manager
Jimmy John's
Ellicott City, MD / Mauldin, SC
02.2021 - Current
Assistant
GOP Shoppe
Ellicott City, MD
07.2020 - 02.2021
Associate
Dicks Sporing Goods
Ellicott City, MD
09.2019 - 05.2020
Education
Bachelor of Science - Information Technology
Towson University
Baltimore, MD
08-2025
High School Diploma -
Howard High School
Ellicott City, MD
05-2020
Skills
Customer service, Team collaboration, Problem solving, Time management, Adaptability and flexibility, Effective communication, Team leadership, Project planning, Easy going
Digital literacy, Technical support, Helpdesk services, IT asset management, 2023 AWS certification, Programming and development, Database management, Cloud database services, IT Operations management