Conesha Prince
Spartanburg
Summary
Dynamic Shift Leader at FMCJ Enterprises LLC with a proven track record in team leadership and strategic planning, specializing in process optimization and customer service enhancement. Expertise in empowering staff to achieve collective goals while fostering a collaborative work environment. Strong work ethic and exceptional decision-making skills drive productivity and elevate overall team performance. Recognized as a results-driven scheduler with strong organizational skills and a meticulous approach to planning and coordinating tasks.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
FMCJ Enterprises LLC
Rockingham, NC, USA
03.2022 - Current
- Addressed customer complaints swiftly to enhance satisfaction and uphold service excellence.
- Implemented strategic approaches to address customer concerns and de-escalate challenging situations.
- Guided and supported team members in skill development, promoting a culture of collaboration and teamwork.
- Supervised daily operations to ensure efficient workflow and high-quality service standards.
- Analyzed team productivity trends and performance outcomes to align efforts with company goals and improve overall effectiveness.
- Facilitated team development and motivation to drive sales performance and ensure outstanding customer service.
- Developed personal growth opportunities, empowering employees to produce results and meet goals.
- Utilized effective conflict resolution strategies to address team member disputes in accordance with established company guidelines.
- Ability to empathize and connect with the customers.
Scheduler
Richmond Pines
Hamlet, NC, USA
05.2017 - 12.2021
- Coordinated communication with staff to ensure timely updates and modifications to schedules.
- Scheduled follow-up appointments to ensure continuity of patient care.
- Coordinated with field staff to resolve issues related to late or incomplete visits, ensuring operational efficiency.
- Created and maintained a comprehensive set of documents, including memos, letters, emails, and spreadsheets, to ensure seamless execution of operational activities.
- Coordinated scheduling for staff, ensuring optimal coverage and resource allocation.
Lead Medication Aide
Sanford Health and Rehabilitation
Sanford, NC, USA
03.2015 - 04.2017
- Proficient in performing vital signs measurements such as blood pressure and temperature.
- Facilitated effective interactions with patients, families, and healthcare staff, strengthening collaborative care efforts.
- Accurately tracked and logged patient medication details, ensuring adherence to prescribed treatment plans.
- Recognized for commitment to professional standards, resulting in high-quality care for patients.
- Dispensed medications to patients to promote health and recovery in compliance with established protocols.
- Managed medication cart for complete, up-to-date supplies and quality control.
- Followed standards of hygiene, safety, and infection control when handling and disposing of medications.
- Monitored and delivered medications in a timely manner, maintaining strict compliance with healthcare regulations.
Education
Associate in Arts (A.A.) -
Richmond Community College
Hamlet05-2015
Skills
- Strategic planning
- Process optimization
- Team leadership
- Decision making
- Problem solving
- Customer service
- Staff management
- Schedule optimization
- Inventory management
- Attention to detail
- Client interaction
- Team collaboration
- Effective communication
- Schedule management
- Strong work ethic
- Data entry
- Telephone etiquette
- Schedule coordination
- Teamwork and collaboration
Certification
- Certified Nursing Assistant
- Certified Medication Aide
Personal Information
Title: MANAGER
Timeline
Manager
FMCJ Enterprises LLC
03.2022 - Current
Scheduler
Richmond Pines
05.2017 - 12.2021
Lead Medication Aide
Sanford Health and Rehabilitation
03.2015 - 04.2017
Associate in Arts (A.A.) -
Richmond Community College