Connor O'Brien
Summerville
Summary
Highly experienced in consumer-focused retail environments, with a background in customer service and automotive technology. Possesses strong knowledge of inventory management and operating digital storefronts. Strengths lie in effective communication, problem-solving skills and commitment to fostering positive shopping experiences. Previous roles have demonstrated significant impact on improving customer satisfaction and driving sales growth.
Overview
3
3
years of professional experience
Work History
In-Store Shopper
Star Market
Belmont
06.2024 - 03.2025
- Fulfilled online orders in a fast and efficient manner.
- Selected grocery items based on customer preferences and store availability.
- Followed company policies related to food safety, sanitation, security, and loss prevention.
- Checked expiration dates on products and removed items that were no longer fresh.
- Suggested comparable products to replace out-of-stock items.
- Bagged items according to weight and required temperature.
- Deliver orders to customer’s vehicles upon arrival.
Sales Associate
Big Lots
Fitchburg
08.2022 - 06.2024
- Assist customers with locating items and providing quick and exceptional customer service.
- Demonstrate a strong knowledge of products and answer customer inquiries.
- Efficiently operate cash registers and handle transactions, including returns and exchanges.
- Contribute to store maintenance and visual merchandising efforts.
- Ensure inventory is unloaded, accurately organized, and stocked on to shelves.
Customer Sales Associate
The One Stop Shop Comics & Games
Clinton
10.2021 - 05.2022
- Provided exceptional customer service, addressing inquiries and assisting with purchases in a warm and professional manner.
- Performed meticulous data entry for video games and comics, ensuring accurate inventory tracking.
- Resolved customer complaints and inquiries, maintaining a positive and helpful attitude.
- Handled cashier duties, including processing online orders and credit card transactions.
- Maintained product quality standards by checking new arrivals and adjusting inventory accordingly.
- Processed intake of high value product to be shipped off for professional evaluation and grading.
Education
High school diploma - Automotive Technology
Minuteman Regional High School
Lexington, MASkills
- Mechanical knowledge
- Customer service
- Inventory management
- Product knowledge
- Customer relationship management
- Order fulfillment
- Time management
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
In-Store Shopper
Star Market
06.2024 - 03.2025
Sales Associate
Big Lots
08.2022 - 06.2024
Customer Sales Associate
The One Stop Shop Comics & Games
10.2021 - 05.2022
High school diploma - Automotive Technology
Minuteman Regional High School