CONSTANCE MCCOY
Columbia
Summary
Dedicated and versatile professional with experience in healthcare support, customer service, and operational management. Skilled in providing compassionate patient care as a CNA intern, ensuring safety, hygiene, and emotional support for patients. Experienced in managing daily operations, inventory, and staff leadership in fast-paced service environments. Demonstrated expertise in maintaining clean and organized workspaces, handling high-volume cash transactions, and delivering exceptional customer service. Strong communicator, quick learner, and highly reliable team player committed to efficiency, safety, and excellence.
Overview
13
13
years of professional experience
Work History
Service Technician Compass Group
Columbia, SC
10.2019 - Current
- Maintain 15–20 classrooms daily, ensuring safety and cleanliness.
Morrison Healthcare
Columbia, SC
01.2019 - Current
- Assist with patient care, daily living activities, and mobility support.
- Monitor and record vital signs; provide companionship and emotional support.
Cashier / Sales Associate
ExxonMobil
Columbia, SC
05.2017 - 08.2018
- Handled high-volume cash transactions and financial drops.
Customer Service Rep / Deli Cook
Spinx Company
Columbia, SC
09.2016 - 08.2018
- Provided customer service, prepared food, and maintained cleanliness.
Customer Service Representative
Teleperformance
Columbia
04.2013 - 05.2017
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and timely responses.
- Assisted in troubleshooting technical issues, enhancing user experience and service reliability.
- Educated customers on product features, promoting informed usage and increasing customer engagement.
- Documented interactions accurately, maintaining clear records for future reference and quality assurance.
- Collaborated with cross-functional teams to streamline processes, improving response times and service delivery.
- Analyzed customer feedback trends to identify areas for improvement, driving strategic enhancements in service offerings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma - undefined
W.J. Keenan High School
Columbia, SC05.2012
Skills
- Achieved high standards in patient care techniques and effectively monitored vital signs to enhance patient health
- Elevated personal hygiene support and mobility assistance to improve patient comfort and independence
- Delivered critical basic life support (BLS) and implemented infection control protocols to safeguard health
- Excelled in customer service delivery and fostered robust communication with patients and families
- Optimized cash handling operations and effectively managed shifts to ensure smooth operations
- Ensured food preparation met safety standards, contributing to overall patient satisfaction
- Utilized Microsoft Word and Office Suite expertise to enhance report generation and documentation
- Demonstrated aptitude as a quick learner with strong digital skills, adapting to new software swiftly
- Enhanced patient support with activities of daily living (ADLs) including bathing, dressing, grooming, and toileting for improved quality of life
- Accurately monitored and recorded vital signs such as temperature, pulse, respiration, and blood pressure to track health progress
- Provided essential mobility support through effective patient transfers and ambulation assistance
- Maintained dietary needs through attentive feeding assistance and monitoring for optimal nutrition
- Implemented rigorous infection control and hygiene procedures, reinforcing a safe care environment
Timeline
Service Technician Compass Group
10.2019 - Current
Morrison Healthcare
01.2019 - Current
Cashier / Sales Associate
ExxonMobil
05.2017 - 08.2018
Customer Service Rep / Deli Cook
Spinx Company
09.2016 - 08.2018
Customer Service Representative
Teleperformance
04.2013 - 05.2017
High School Diploma - undefined
W.J. Keenan High School