Corey McDowell
Rock Hill
Summary
Responsible and dependable Customer Service Representative with five years of progressively responsible experience in customer service roles at various companies in South Carolina. Skilled in addressing customer complaints, problem-solving, and maintaining a positive experience for customers. A strong communicator with the ability to work both independently and collaboratively. Dedicated to delivering high-quality service while managing time effectively. Professional with comprehensive experience in behavioral health, prepared for impactful contributions in this role. Demonstrates strong focus on team collaboration and consistently achieves results. Skilled in patient care, crisis intervention, and therapeutic support, known for adaptability and reliability in dynamic environments. Effective communicator with compassionate approach to mental health care.
Overview
10
10
years of professional experience
Work History
MENTAL HEALTH TECHNICIAN
MUSC Medical Center
11.2024 - Current
- Support Behavioral Health Patients under the guidance of a Registered Nurse.
- Conduct safety checks and supervise patients in accordance with individualized supervision guidelines.
- Assist with activities of daily living, including toileting, bathing, dressing, grooming, oral hygiene, meals, snacks, hydration, and bed linen changes.
- Facilitate patient educational-rehabilitative groups covering topics such as social skills, coping skills, anger management, and independent living skills.
- Maintain accurate patient records and assist with incident documentation.
- Participate in crisis intervention and de-escalation to ensure patient safety.
- Collaborate with nursing staff to communicate patient behavior observations.
- Complete Crisis Prevention Training upon hire and maintain required certifications.
Behavioral Health Associate
REBOUND BEHAVIORIAL HEALTH
02.2021 - Current
- Responsible for conducting safety checks and ensuring that supervision was conducted in 15-minute intervals, as noted in special precautions, or in accordance with individualized supervision guidelines
- Interacted routinely with patients, observed behaviors and communicated significant observations to nursing staff
- Oversaw and assisted patients with activities of daily living, including toileting, bathing, dressing, grooming, oral hygiene, meals, snacks, hydration and changing bed linens
- Facilitated patient educational-rehabilitative groups which covered a variety of topics including social skills, coping skills, anger management and independent living skills
- Completed and maintained required documentation; assisting with follow-up and paperwork as required on incidents and events
- Provided transportation for patient or coordinated transportation with appropriate staff member
- Maintained accurate records, updating documentation regularly to track patient progress and inform future care decisions.
- Participated in ongoing professional development, staying current with best practices in behavioral health care to enhance service quality.
- Assisted in crisis intervention, de-escalating situations and ensuring patient safety during high-stress incidents.
- Developed strong rapport with patients, fostering trust and open communication to better address their needs.
Package Handler
FedEx
02.2020 - 02.2021
- Responsible for warehouse duties, including the physical loading, unloading, and sorting of packages of various sizes and weights
- Lift, push, pull, and carry packages, including scanning and placing items in designated areas
- Engaged in physical activities such as bending, twisting, and kneeling to complete tasks efficiently
- Followed safety regulations to maintain safe work environment.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
Cashier
Adventure Air
08.2019 - 02.2021
- Provide a positive customer experience with friendly and courteous service
- Process customer purchases using a cash register and ensure all transactions are accurate
- Resolve customer concerns, answer questions, and maintain a high standard of service
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
Associate
Walmart
11.2017 - 03.2018
- Regularly emptied trash receptacles and maintained cleanliness throughout the parking lot
- Returned shopping carts to storage areas and inspected for damage
- Informed management of any issues or maintenance needs
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Ride Attendant
Carowinds
03.2015 - 10.2015
- Ensured riders met the necessary height and age requirements for various attractions
- Safely boarded passengers and secured ride restraints
- Explained safety procedures and evacuation routes to passengers
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Contributed to a friendly workplace culture by fostering positive relationships with coworkers and displaying excellent teamwork skills.
- Consistently followed established procedures regarding emergency situations, ensuring the safety and well-being of all park guests.
- Communicated effectively with fellow team members to maintain efficient ride operations during peak hours.
Education
General Studies -
Rock Hill High School
Rock Hill, SC06.2018
Skills
- Excellent Communication
- Customer Service Expertise
- Problem-Solving
- Time Management
- Leadership
- Cash Handling
- Team Collaboration
Timeline
MENTAL HEALTH TECHNICIAN
MUSC Medical Center
11.2024 - Current
Behavioral Health Associate
REBOUND BEHAVIORIAL HEALTH
02.2021 - Current
Package Handler
FedEx
02.2020 - 02.2021
Cashier
Adventure Air
08.2019 - 02.2021
Associate
Walmart
11.2017 - 03.2018
Ride Attendant
Carowinds
03.2015 - 10.2015
General Studies -
Rock Hill High School
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