Cori Jackson
Ridgeway
Summary
Diligent Customer Experience Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Fireside
07.2020 - 12.2025
- Managed incoming sales and service orders through multiple channels, reducing processing delays and improving throughout.
- Scheduled installations and service calls to meet builder and homeowner timelines with tangible on-time performance.
- Resolved customer issues by coordinating cross-department investigations, producing measurable resolution outcomes.
- Trained and mentored new representatives to improve team response quality and call handling consistency.
- Provided training and mentorship to new customer service representatives, fostering a collaborative team environment and enhancing overall quality.
- Streamlined order processing by implementing a digital tracking system, significantly improving accuracy and reducing processing time.
Customer Relations Team Leader
Vera Bradley
06.2015 - 07.2020
- Led daily sales briefings and coaching to improve team performance and customer outcomes.
- Implemented targeted product suggestions increasing average transaction value with measurable results.
- Maintained visual merchandising and store organization to enhance customer experience and drive foot traffic.
- Streamlined operational procedures to reduce task time and support consistent store readiness.
- Enhanced customer engagement through personalized outreach, leading to noticeable gains in repeat business and overall customer satisfactions.
- Fostered a positive team environment, encouraging collaboration, and open communication to boost morale and enhance team performance.
Education
High School Diploma -
Lugoff-Elgin High School
LugoffSkills
- Conflict Resolution
- Customer Satisfaction
- Mentoring
- Data Analysis
- Project Coordination
- Attention to Detail
- Negotiation
Timeline
Customer Service Representative
Fireside
07.2020 - 12.2025
Customer Relations Team Leader
Vera Bradley
06.2015 - 07.2020
High School Diploma -
Lugoff-Elgin High School