Dedicated Healthcare Professional with over 13 years of experience in dynamic medical environments. Known for exceptional communication skills and a proactive approach, consistently delivering superior performance both individually and as part of a team. Demonstrates strong multitasking abilities and prioritizes workloads efficiently, contributing to effective problem resolution within the workforce. Career goal focuses on leveraging extensive experience to enhance patient care and operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Certified Medical Assistant
Aids Healthcare Foundation, AHF
07.2020 - 03.2025
Communicated with pharmacies for prescription refills on behalf of the supervising physician.
Administered injections and medications under the direction of a physician or nurse.
Performed vital signs such as height, weight, and blood pressure measurements.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Greeted patients upon arrival at office visits and verified demographic data before appointment start times.
Provided administrative and clinical support to physicians, nurses, and other healthcare professionals.
Prepared examination rooms with necessary instruments and supplies, such as gowns, drapes, and protective covering for examinations or treatments.
Monitored inventory levels of medical supplies used throughout the facility.
Assisted in patient care management by scheduling appointments, verifying insurance coverage, and obtaining authorizations for procedures.
Educated patients about medications, procedures, and physicians' instructions.
Changed dressings on wounds to prevent infection and check for healing.
Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Conducted routine laboratory tests and sample analyses to monitor diseases.
Rapid HIV testing, along with Cabenuva and Apertude injections.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Signed patients up for PrEp services.
Completed blood draws for in-service patients.
Care Navigator
Panoramic Health
08.2016 - 07.2020
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Directed and supervised medical staff on patient flow.
Educated clients on available resources and services within their communities.
Interviewed and trained new medical staff.
Participated in clinical reviews and audits as required by funding sources or regulatory agencies.
Facilitated referrals to community resources such as housing, transportation, and employment opportunities.
Completed routine screenings with patients for value based kidney care.
Decreased patient retention by 40% by engaging with patients routinely and following up.
Demonstrated ability to work independently as well as collaboratively within a team environment.
Ordered diagnostic testing for patients as well as input lab orders.
Collaborated with doctors to plan post-treatment home care and prevent returned hospitalization.
Educated patients about EGFR levels and CKD stages in health.
Completed patient quality measures such as; fall risk assessments, and depression checks.
Certified Medical Assistant
Positive Impact Health Centers
01.2013 - 07.2016
Communicated clearly and effectively with patients to verify information, determine the purpose of the visit, and record medical history.
Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Collected and documented patient medical information such as blood pressure and weight.
Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Prepared and administered medications to alleviate patient symptoms.
Completed x-rays safely by correctly using shielding equipment following OSHA requirements. Used X-ray machines such as C-Arm and ultrasound machines as well as MRI machines for radiologic imaging.
Obtained theclient's medical history, including medication information, symptoms, and allergies.
Education
Bachelor of Science - Human Resources Management
Strayer University
Washington, DC
Master of Science - Human Resource Management
Strayer University
Washington, DC
Skills
Phlebotomy
Disease prevention education
Payment collection
Team management and supervision
Diagnostic image processing
Proper sterilization techniques
Therapeutic procedures
Vital signs and examinations
Chronic disease management
Medical billing
Medical terminology knowledge
Insurance authorizations
Insurance verification
Telehealth coordination
Wound care management
Insurance claims
Case management
EKG setup and monitoring
Preparing specimens and samples
Medical office administration
OB/GYN procedures
EMR / EHR
Vaccine administration
Discharge coordination
Chart updating
Infectious disease control
Diabetes management
IV management/setup
Lab result interpretation
Patient education and counseling
Setting up referrals
Procedure preparations
ICD-9 forms
Addiction specialist
Vision screenings
Medical scribing
Microsoft and Excel knowledge
X-Ray/C-Arm
Certification
Certified Medical Assistant Certification
BLS Certification
Phlebotomy Certification
EMR Systems
Athenahealth
Cerner
Docutab
eClinicalWorks
EPIC
Timeline
Lead Certified Medical Assistant
Aids Healthcare Foundation, AHF
07.2020 - 03.2025
Care Navigator
Panoramic Health
08.2016 - 07.2020
Certified Medical Assistant
Positive Impact Health Centers
01.2013 - 07.2016
Bachelor of Science - Human Resources Management
Strayer University
Master of Science - Human Resource Management
Strayer University
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