CORY WALKER
Summerville
Summary
Helpdesk Support professional with 6+ years of experience in system analysis and IT support, primarily within the U.S. Air Force. CompTIA CySA+ certified with secret clearance. Expert in enhancing system efficiencies, as demonstrated by initiatives that improved workflow efficiency by 30% and reduced system downtime by 15%. Highly skilled in problem-solving, communication, and attention to detail, committed to providing superior IT solutions and support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Computer System Analyst
U.S. Air Force
07.2022 - 05.2024
- Efficiently resolved 100+ user issues weekly, boosting system uptime and user satisfaction
- Maintained meticulous documentation of IT support tickets, enhancing troubleshooting processes
- Provided continuous support to team members, ensuring optimal use of IT resources
- Implemented new helpdesk protocols that decreased average problem resolution time by 20%
- Collaborated with IT and security teams to streamline system updates, reducing downtime.
Missile Security Operator
U.S. Air Force
01.2018 - 07.2022
- Eagerly mastered new software, leading to a 30% increase in workflow efficiency
- Enhanced system analysis, boosting operational efficiency by 30%
- Rigorously optimized computer systems to heighten workflow precision
- Provided vital system support, ensuring robust and reliable IT infrastructure
- Conducted thorough system audits to identify and rectify efficiency lapses
- Led a project that reduced system downtime by 15%, ensuring higher availability.
Education
BS Information Technology -
Colorado State University-Global Campus
Denver, CO10.2024
Skills
- Problem-solving
- Communication
- Attention to detail
- Teamwork
- Adaptability
Certification
- 11/01/23, CySA+ Certification, CompTIA
- 02/01/19, Active DOD Secret Clearance
Timeline
Computer System Analyst
U.S. Air Force
07.2022 - 05.2024
Missile Security Operator
U.S. Air Force
01.2018 - 07.2022
BS Information Technology -
Colorado State University-Global Campus
Similar Profiles
Carter PalsCarter Pals
F-16 Crew Chief at U.S. Air Force, United States Air Force BaseF-16 Crew Chief at U.S. Air Force, United States Air Force Base
Rebecca HardenburghRebecca Hardenburgh
Unit Security Manager at U.S. Air Force, United States Air Force BaseUnit Security Manager at U.S. Air Force, United States Air Force Base
Chandler PennChandler Penn
Program Analyst at U.S. Air Force, Robins Air Force BaseProgram Analyst at U.S. Air Force, Robins Air Force Base