Courtney Callahan
Myrtle Beach
Summary
Dynamic Customer Support Specialist with a proven track record in problem-solving and complaint handling. Skilled in enhancing customer satisfaction and streamlining processes to drive operational efficiency.
Overview
18
18
years of professional experience
Work History
Customer Support Specialist
Highrise Medical Supply
Johnson City, TN
03.2022 - 06.2026
- Resolved customer inquiries through phone and email, ensuring timely and accurate responses.
- Provided product information and support to enhance customer satisfaction and loyalty.
- Collaborated with team members to streamline support processes and improve response times.
- Trained new staff on customer service protocols and system navigation for improved efficiency.
AI Data Trainer
Outlier
Remote
01.2025 - 05.2026
- Annotated diverse datasets to enhance machine learning accuracy and model training efficiency.
- Collaborated with cross-functional teams to ensure annotation guidelines align with project objectives.
- Utilized advanced annotation tools to streamline data labeling processes and reduce turnaround times.
- Conducted quality assurance checks on annotated data to maintain high standards of accuracy and consistency.
Manager
Ipuff Vape
Myrtle Beach, SC
02.2015 - 05.2022
- Streamlined inventory management processes, enhancing stock accuracy and reducing discrepancies.
- Led team training initiatives, improving employee performance and operational efficiency.
- Implemented cost-saving measures, optimizing budget allocation for supplies and resources.
- Developed sales strategies, driving revenue growth through targeted marketing campaigns.
Customer Service Representative
Advanced Call Center Technologies LLC
Johnson City, TN
01.2011 - 11.2013
- Managed high-volume inbound calls, resolving customer inquiries efficiently and effectively.
- Implemented process improvements, enhancing response times and overall customer satisfaction.
- Trained new team members on best practices for customer engagement and support systems.
- Developed and maintained comprehensive knowledge of products, services, and policies to assist customers accurately.
Sales Representative
Wyndham Vacation Resorts, Inc
Johnson City, TN
02.2008 - 02.2011
- Developed strong client relationships to drive sales and enhance customer satisfaction.
- Conducted product presentations, effectively showcasing resort features and benefits to potential clients.
- Collaborated with marketing teams to implement promotional campaigns and increase brand awareness.
- Managed customer inquiries, providing accurate information and resolving issues promptly.
Education
High School Diploma -
New Life Christian Academy
Galax, VASkills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
Timeline
AI Data Trainer
Outlier
01.2025 - 05.2026
Customer Support Specialist
Highrise Medical Supply
03.2022 - 06.2026
Manager
Ipuff Vape
02.2015 - 05.2022
Customer Service Representative
Advanced Call Center Technologies LLC
01.2011 - 11.2013
Sales Representative
Wyndham Vacation Resorts, Inc
02.2008 - 02.2011
High School Diploma -
New Life Christian Academy