Courtney Haines
Florence
Summary
Dedicated to minimizing loss from employee and customer activities by applying strong skills in observation and investigations. Skilled in dealing with physical confrontations.
Overview
15
15
years of professional experience
Work History
Asset Protection Associate
Belk
06.2024 - 02.2025
- I watched customers and associates each shift on the monitors and performed stops on shoplifters
Fuel Station Attendant
Walmart
01.2022 - 06.2024
- Contributed to a strong customer retention rate by fostering positive relationships through friendly conversation and attentive service.
- Maintained a professional appearance and attitude while on duty to represent the company positively in all interactions with customers or vendors.
- Maintained a clean and organized station by conducting regular inspections and addressing spills or debris promptly.
- Ensured accurate fuel dispensing by monitoring pumps, gauges, and meters during operation.
- Prevented theft or fraud incidents through vigilance in monitoring customer activity around the premises.
- Minimized wait times for customers by promptly attending to vehicles at all available pumps during busy periods.
- Improved customer satisfaction by providing efficient and courteous service during fuel transactions.
- Collaborated with fellow attendants to ensure smooth shift transitions and continuous coverage of station responsibilities.
- Supported positive team dynamics among coworkers through effective communication strategies and problem-solving efforts when conflicts arose.
- Streamlined payment processes through the use of cash registers, card readers, and mobile payment systems for fast transactions.
- Provided helpful information to customers regarding fuel types, pricing, vehicle compatibility issues, or station policies as needed.
- Contributed to increased sales by effectively promoting in-store merchandise and special offers to customers.
- Demonstrated commitment to environmental stewardship by adhering to local, state, and federal regulations for fuel storage, handling, and disposal.
- Handled emergency situations calmly and efficiently by following established protocols for spill containment or fire suppression procedures.
- Assisted with inventory management by tracking stock levels of fuel, oil, snacks, beverages, and other items for sale at the station.
- Completed daily shift reports accurately detailing sales transactions, inventory changes, equipment issues, or notable events that occurred on site.
- Enhanced safety measures by routinely inspecting equipment and reporting any malfunctions or potential hazards to management.
- Participated in ongoing training programs for safety regulations, equipment updates, or company initiatives as required.
- Performed routine maintenance tasks such as replacing nozzles or hoses when necessary to maintain optimal pump functionality.
- Assisted disabled or elderly customers with refueling their vehicles upon request according to ADA guidelines.
- Maintained clean and orderly work station.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Cleaned up gas and other spills in accordance with spill procedures.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Pumped gas for guests and took payments.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Facilitated sales of services and goods.
- Promoted special offers and discounts to customers to maximize sales.
- Maintained inventory of all saleable items.
- Created attractive merchandise diplays to entice customers to make purchases.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Followed safety protocols while working, avoiding accidents and injuries.
- Monitored and maintained organized work space, confirming efficient operations.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Removed safety hazards, soiled items, and trash from customer areas.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Coordinated between billing department and customers to resolve problems.
- Refilled automobiles and vehicles with appropriate levels of fluids and lubricants.
- Documented all work performed on vehicles and added to company system for reference.
- Liaised with customers to determine vehicle issues and identify problems.
- Trained and mentored new employees on company procedures and safety protocols.
- Planned work calendar by scheduling appointments and tracking customer service requests.
- Assisted mechanics with repairing and servicing vehicles.
- Explained repair and maintenance procedures to customers for full comprehension.
- Managed financial operations by providing customers with estimates for repair work.
- Checked tools and equipment to prevent accidents and injuries.
- Conducted test drives crafts, confirming proper operation.
- Test-drove vehicles to confirm proper operation before delivering to customers.
Stocker
Walmart
01.2016 - 01.2022
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Facilitated smoother store openings by stocking necessary products before each shift.
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Stocked shelves to match planogram images and instructions.
- Interacted with guests in friendly and knowledgeable way.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Greeted store customers and discussed needs.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Managed timely and effective replacement of damaged or missing products.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Followed orders precisely for correct items, sizes and quantities.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Transported merchandise pallets to move in warehouse.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Updated merchandise pricing to match new values and special promotional rates.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Picked and packed order items.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Created and enforced detailed organization processes to increase quality and service standards.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Worked with customers to pack items according to specific desires and requirements.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Safely and securely loaded items to prevent damage during transport.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Pre-assembled containers to be easily selected by packing associates.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Checked product levels and recommended new purchases.
- Maintained store assets with effective loss prevention strategies.
- Received new stock and input values into computer system.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Supervised and trained new staff in performing census.
- Recorded daily activities for inventory control.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Partnered with merchandising team to create and implement profitable pricing strategies.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Conducted interviews by following stringent guidelines and confidentiality laws.
- Developed plan-o-grams and layouts that maximized sales.
- Located needed merchandise in inventory using Type software and placed on skids for transport to shelves.
- Prepared and checked outbound shipments for accuracy.
- Planned and scheduled projects and directly performed installations.
- Tracked production and quality control systems to proactively identify deficiencies.
- Tracked accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services such as legal or accounting services.
- Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
- Updated manuals to reflect amending of rates, rules or regulations.
- Compiled reports of cost factors such as labor, production and equipment.
- Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
Driver
Dominos's Pizza
02.2012 - 06.2012
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Obtained signatures from customers upon delivery of goods.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
- Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.
- Enhanced team morale by providing support and assistance during peak delivery periods.
- Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.
- Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
- Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
- Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.
- Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
- Improved fuel efficiency by implementing strategic driving routes and practices.
- Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
- Improved route efficiency, leading to reduction in average delivery times.
- Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
- Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Addressed and resolved customer inquiries and concerns, fostering positive relationships.
- Reduced incidents of late deliveries by implementing effective time-management strategies.
- Maintained clean and organized vehicle, enhancing professional image of company.
- Reduced delivery times with careful planning and route optimization.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
- Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Minimized liability by consistently following road rules when driving.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
Driver
Medone Transport
01.2010 - 01.2012
Education
High School Diploma -
South Florence High School
Florence, SC05.2010
Skills
- Surveillance techniques
- Loss prevention
- Inventory management
- Risk assessment
- Forklift power jack and walking stacker certified before
- Fraud detection
- Customer service
- Effective communication
- Team collaboration
- Conflict resolution
- Attention to detail
- Safety protocols
- Emergency response
- Time management
- Process optimization
- Data reporting
- Detail-oriented
- Team Training
- Inventory control
- Integrity and trustworthiness
- Customer support
- Policy enforcement
- Emergency response planning
- Incident reporting
- Process implementation
- Loss prevention strategies
- Loss prevention experience
- Compliance monitoring
- Risk management
- Physical security measures
- Trend analysis
- Securities safekeeping
- Budgeting and financial management
- Report writing skills
- Access control management
- Department patrols
- RFID tracking
- Wealth management
- Audit conduction
- Report writing
- Property damage investigation
- Department reviews
- Shoplifter apprehension
Accomplishments
Was promoted to cap team 2 supervisor at Walmart irby street Florence , sc
Timeline
Asset Protection Associate
Belk
06.2024 - 02.2025
Fuel Station Attendant
Walmart
01.2022 - 06.2024
Stocker
Walmart
01.2016 - 01.2022
Driver
Dominos's Pizza
02.2012 - 06.2012
Driver
Medone Transport
01.2010 - 01.2012
High School Diploma -
South Florence High School
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