Courtney Hilton
Columbia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Wells Fargo
09.2021 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Inside Sales Representative
Charter Spectrum
05.2020 - 09.2021
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
Front Desk Representative
Brookdale Senior Living Facility
01.2018 - 08.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Transcribed phone messages and relayed to appropriate personnel.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
Patient Access Representative
Cayuga Medical Center
08.2014 - 08.2017
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
Education
Associates in Medical Assistant - Medical Assisting
Midlands Technical College
West Columbia, SC05.2025
High School Diploma -
Columbia High School
Columbia, SC05.2007
Skills
- Call Center Operations
- Office Equipment Proficiency
- Data Evaluation
- Calendaring
- Hospital Security
- Punctual and Hardworking
- 50 WPM Typing Speed
Timeline
Customer Service Representative
Wells Fargo
09.2021 - 06.2023
Inside Sales Representative
Charter Spectrum
05.2020 - 09.2021
Front Desk Representative
Brookdale Senior Living Facility
01.2018 - 08.2020
Patient Access Representative
Cayuga Medical Center
08.2014 - 08.2017
Associates in Medical Assistant - Medical Assisting
Midlands Technical College
High School Diploma -
Columbia High School
Similar Profiles
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Kavya S PrabhuKavya S Prabhu
Senior Institutional Investment Analyst at Wells FargoSenior Institutional Investment Analyst at Wells Fargo