Courtney Kinser
Ladson
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
13
13
years of professional experience
Work History
Sales Associate
Carolina Sporits
Ladson
2019.05 - 2019.09
- Described merchandise.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Cleaned shelves, counters and tables to maintain organized store.
- Assisted customers with product selection.
- Bagged or packaged purchases.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Daily inventory counts.
Customer Service Manager/Assistant Bookkeeper
BI-LO
Summerville
2006.09 - 2011.07
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Conducted training and offered staff development opportunities to decrease process lags.
- Monitored staff performance to ensure adherence to customer service standards.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Provided exceptional customer service to ensure customer satisfaction.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed bookkeeping and cash tills and made bank deposits
Education
High School Diploma -
Stratford High School
Goose Creek, SC2007-06
Associate of Applied Science - Human Resources Management
Trident Technical College
Charleston, SCSkills
- Written and oral communication skills
- Stocking and receiving
- Positive and professional
- Problem-solving skills
- Exceptional customer service
- Outgoing personality
- Dispute mediation
- Reliable and punctual
- Customer service
- Teamwork and collaboration
- Goal oriented
- Listening skills
- Inventory control
Timeline
Sales Associate
Carolina Sporits
2019.05 - 2019.09
Customer Service Manager/Assistant Bookkeeper
BI-LO
2006.09 - 2011.07
High School Diploma -
Stratford High School
Associate of Applied Science - Human Resources Management
Trident Technical College