Courtney Quarles
Ladson
Summary
Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to 50 pounds. Experienced supervisor with over 7 years of experience in retail. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Reliable Maintenance Supervisor offering 6 years of experience overseeing maintenance and janitorial team tasks. Hardworking and diligent in developing and enforcing adherence to maintenance schedules. Committed to reducing risks and promoting workplace safety through improved safety training.
Resourceful Production Coordinator with proven ability to deliver completed tasks efficiently and effectively, maximizing productivity. Skilled in workflow management, process optimization, and team collaboration. Possess strong communication, problem-solving, and organizational skills, ensuring projects are completed on time and within budget. Excel in fast-paced environments by prioritizing tasks and maintaining clear lines of communication across all production phases.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Production Coordinator
Boeing/Contractor
North Charleston
12.2023 - Current
- Ensured compliance with all applicable health, safety, environmental regulations and policies.
- Attended meetings to discuss project progress and address issues.
- Inspected quality control standards of incoming materials, in-process work, and final product output.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Created and conveyed production and inventory reports to management and teammates daily to keep track of changes and issues.
- Entered information into system to update status reports. (Cribmaster)
- Prepared and maintained accurate records of production processes, materials used, and finished products.
- Utilized various software and tools to streamline processes and optimize performance. (Cribmaster, Mantis, CMIS, MSR Pro and MVT)
- Completed day-to-day duties accurately and efficiently.
- Provided technical support to customers regarding their specific calibration needs.
- Adhered to environmental regulations with handling, repair and disposal of devices.
- Satisfied customers through completion of calibration services within expected timeframes.
- Evaluated existing processes for efficiency improvements and implemented solutions as needed.
- Traveled to client sites to retrieve and “swap” tools for calibration.
- Interacted with customers for items requiring repair or calibration and fully explained results.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Shipper/ Packer
Department Of Veterans Affairs CMOP
05.2020 - 09.2022
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Reviewed order data to verify transactions and shipping dates.
Warehouse Stocker
Parks Auto Sales
03.2018 - 07.2020
- Checked packages and merchandise for damage and quickly notified vendors to request replacements.
- Compared received packages against shipping documents.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Shipped material and performed boxing, packing, labeling and preparation of any related documents.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Moved and lifted heavy loads of merchandise using forklift equipment.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Analyzed orders to pull parts from yard and warehouse with power tools and equipment.ee
- Inspected parts and notified supervisor of needed damage or repairs.
Produce Department Manager
Walmart
08.2015 - 02.2018
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
- Trained newly hired associates in upselling techniques, stocking and culling
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Assisted customers with locating and choosing merchandise in any store department.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Housekeeping Inspector
Marriott Hotels
03.2013 - 08.2015
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
- Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
- Accepted accountability for all assigned building keys, master keys and access cards.
- Trained new housekeepers on all departmental procedures and provided assistance in finding necessary linen items and cleaning supplies.
- Coordinated hotel-wide laundry workflow to fulfill guest laundry requests in under 6 hours.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
- Restocked room supplies such as facial tissues for personal touch with every job.
Customer Service Representative
Dial America
09.2011 - 03.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Education
GED -
Trident Literacy
Trident One StopSkills
- Recordkeeping strengths
- Warehousing functions
- Stock management
- Order fulfillment
- Shipping and receiving
- Process Improvement
- Merchandising operations
- Team Management
- Project Organization
- Problem Resolution
- Employee evaluations
- Training and development
- Cleaning and sanitation
- Preventive Maintenance
Certification
- Certified forklift operator, Parks Auto
Timeline
Production Coordinator
Boeing/Contractor
12.2023 - Current
Shipper/ Packer
Department Of Veterans Affairs CMOP
05.2020 - 09.2022
Warehouse Stocker
Parks Auto Sales
03.2018 - 07.2020
Produce Department Manager
Walmart
08.2015 - 02.2018
Housekeeping Inspector
Marriott Hotels
03.2013 - 08.2015
Customer Service Representative
Dial America
09.2011 - 03.2013
GED -
Trident Literacy