Courtney Smith
Columbia
Summary
Accomplished Advanced Care Advocate with a proven track record at Tomorrow Health, blending exceptional customer service and healthcare knowledge. Expert in fostering patient trust, streamlining care transitions, and enhancing team efficiency. Skilled in conflict resolution and HIPAA compliance, I elevate care standards while mentoring teams for continuous improvement. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Advanced Care Advocate
Tomorrow Health
06.2024 - Current
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Provided empathetic support to patients during challenging times, fostering trust and strong rapport.
- Collaborated with healthcare providers to facilitate smooth transitions of care for patients across different settings.
- Maintained detailed records of patient interactions, contributing to a well-organized case management system.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
Subject Matter Expert (Contractor)
BlendED Consultants
12.2023 - 06.2024
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
Educator
Richland School District Two
01.2021 - 06.2024
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Monitored student progress and adjusted instruction to meet individual needs.
- Helped students explore concepts with engaging, learning-focused activities.
Customer Service Representative
Conduent
03.2016 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
M.Ed - Educational Technology And Instructional Design
Western Governors University
Salt Lake City, UT06-2024
Bachelor of Arts - Interdisciplinary Studies
Western Governors University
Salt Lake City, UT01-2021
Skills
- Professional boundaries
- Self-awareness
- Cultural history
- Healthcare
- Customer service
- Problem-solving
- Multitasking and organization
- Team collaboration
- HIPAA compliance
- Phone and email etiquette
- Conflict resolution
- Organized and detail oriented
Certification
- Elementary Education Certification - SC Department of Education.
Timeline
Advanced Care Advocate
Tomorrow Health
06.2024 - Current
Subject Matter Expert (Contractor)
BlendED Consultants
12.2023 - 06.2024
Educator
Richland School District Two
01.2021 - 06.2024
Customer Service Representative
Conduent
03.2016 - 01.2020
M.Ed - Educational Technology And Instructional Design
Western Governors University
Bachelor of Arts - Interdisciplinary Studies
Western Governors University
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