Courtney Swan
Gilbert
Summary
Compassionate healthcare professional with experience in clinical and administrative functions. Delivers reliable support in patient care and effective communication with healthcare teams. Focused on collaboration and adaptability to meet changing priorities, with skills in patient interaction and medical record management.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Medical Assistant
Pagosa Springs Medical Center
Pagosa Springs, CO
02.2024 - 05.2026
- Supported healthcare providers in conducting patient examinations and procedures, prioritizing comfort and safety.
- Assisted healthcare providers with patient examinations and procedures, ensuring comfort and safety.
- Managed medication distribution and executed routine laboratory tests to maintain compliance with healthcare standards.
- Managed patient scheduling and maintained accurate medical records using electronic health record systems.
- Engaged with diverse teams to streamline operational workflows, enhancing overall patient care delivery efficiency.
- Ensured cleanliness and readiness of exam rooms and medical equipment to support efficient patient care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Monitored vital signs and documented changes in patient conditions for timely intervention by medical staff.
- Implemented process improvements that reduced patient wait times and enhanced overall clinic efficiency.
- Established rapport with patients by employing effective communication strategies to reinforce clinic's dedication to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Enhanced patient care quality through meticulous and accurate recording of medical histories, vital signs, and medications.
- Elevated patient satisfaction by ensuring compassionate care and addressing needs promptly during appointments.
- Engaged with diverse healthcare professionals to ensure seamless coordination of patient care services.
- Provided empathetic support to patients, ensuring their well-being by addressing concerns with sensitivity and understanding.
- Executed medication administration and injection procedures in strict compliance with established patient safety protocols.
Certified Nursing Assistant
Pine Ridge Nursing Home
Pagosa Springs, CO
06.2022 - 09.2025
- Assisted residents with daily activities, fostering an atmosphere of compassion and respect for individual dignity.
- Supported nursing staff in conducting patient assessments and developing care plans.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Facilitated training and mentorship for new staff on best practices in resident care and safety protocols.
- Implemented infection control procedures that improved overall cleanliness standards within the facility.
- Executed detailed personal care tasks, such as bathing, grooming, dressing, and feeding, to maintain and respect patient dignity.
- Assessed and documented essential patient vitals to ensure optimal health monitoring.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced patient care quality through diligent monitoring and recording of vital signs, fluid intake, and output.
- Supported patients in maintaining personal hygiene through direct assistance with grooming activities, including shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Implemented proactive measures to prevent pressure ulcer development through regular patient repositioning and thorough skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Executed regular patient rounds to assess physical and mental well-being during shifts.
- Applied active listening and empathetic communication to enhance patient engagement and support emotional well-being.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Administered individualized patient care by accurately recording vital signs, documenting observations, and evaluating patient needs.
- Facilitated meaningful connections with patients and families, offering essential emotional support during critical moments.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Partnered with nursing staff to design and implement personalized care plans for each patient.
- Trained family members in effective caregiving techniques to enhance support for loved ones post-discharge.
- Executed tasks such as medication administration and dressing changes while upholding infection control standards to safeguard patient health.
- Administered medication under supervision of nursing staff, contributing to effective treatment plans.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Certified Nursing Assistant
GLC Group
Weston, FL
04.2020 - 04.2025
- Supported nursing staff with patient assessments and care planning, improving treatment outcomes.
- Partnered with multidisciplinary teams to create tailored care plans addressing residents' individual needs.
- Delivered compassionate care to residents, promoting comfort and dignity in daily activities.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and well-being.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Personal Caregiver
Private Residence
Pagosa Springs, CO
07.2017 - 01.2020
- Developed individualized care plans based on client needs and preferences.
- Provided daily personal care to enhance client comfort and well-being.
- Assisted with medication management, ensuring adherence to prescribed schedules.
- Coordinated medical appointments and transportation for clients to ensure access to healthcare services.
- Provided personalized care and support to clients, enhancing daily living activities and overall quality of life.
- Assisted with medication management, ensuring adherence to prescribed schedules and safety protocols.
- Coordinated transportation and scheduling for medical appointments, improving access to essential healthcare services.
- Fostered positive relationships with clients and families, promoting trust and open communication regarding care needs.
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall well-being.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced self-esteem.
- Provided safe mobility support to help patients move around personal and public spaces.
- Managed patient medications, ensuring accurate dosages and timely administration.
- Promoted client independence through encouragement and assistance in self-care tasks when appropriate.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client well-being.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained detailed records of daily activities, observations, incidents, medication intake—allowing for effective communication among healthcare team members.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Medication Aide
Pine Ridge Nursing Home
Pagosa Springs, CO
04.2015 - 07.2017
- Administered medications to residents in accordance with prescribed schedules and protocols.
- Monitored resident responses to medications, reporting any adverse effects promptly.
- Collaborated with nursing staff to ensure accurate medication records and compliance with safety standards.
- Trained new aides on medication administration procedures and best practices for resident care.
- Fostered positive relationships with residents, enhancing their comfort and cooperation during medication administration processes.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Enhanced patient health by accurately administering prescribed medications according to schedule.
- Kept a close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Upheld strict confidentiality standards, safeguarding sensitive patient information at all times during recordkeeping duties.
- Reported changes in patient status regarding drug therapy.
- Safeguarded patients from potential drug interactions by carefully reviewing their medical histories before administering any new medications.
- Contributed to positive patient outcomes by closely monitoring and reporting any adverse reactions or changes in condition following medication administration.
- Facilitated seamless shift changes by thoroughly documenting medication administration activities for incoming team members.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
Certified Nursing Assistant
Pine Ridge Nursing Home
Pagosa Springs, CO
07.2013 - 07.2017
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Monitored patient vitals to assess health status during each shift. such as temperature, blood pressure, and blood sugar levels.
- Facilitated communication between residents, families, and healthcare providers to ensure cohesive care delivery.
- Provided attentive care for residents in assisted living facility to meet daily needs. in assisted living facility and delivered high-quality support to meet needs.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
- Maintained a clean and safe environment, reducing the risk of infections and promoting health.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and output information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Facilitated personal hygiene management, feeding and ambulation.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
High School Diploma -
Pagosa Springs High School
Pagosa Springs05-2011
Certified Nurse Assistant - Nurse Assist
Davis Applied Technology College
Kaysville, UT05-2013
EMT - Emergency Management
EMTPKY
Lexington, KY01-2023
Skills
- HIPAA compliance
- Monitoring of vital signs
- Proficient in medical terminology
- Medical terminology
- Patient assessment
- EHR systems
- CPR
- Procedure assistance
- Medical supply inventory
- Clinical support
- Client support
- Knowledge of HIPAA standards
- Reliable team player
- Compassionate
Certification
- CNA - Certified Nurse Assistant
- CMA - Certified Medication Aide
- EMT - Emergency Medical Technician
- PT - Phlebotomy Technician
Timeline
Medical Assistant
Pagosa Springs Medical Center
02.2024 - 05.2026
Certified Nursing Assistant
Pine Ridge Nursing Home
06.2022 - 09.2025
Certified Nursing Assistant
GLC Group
04.2020 - 04.2025
Personal Caregiver
Private Residence
07.2017 - 01.2020
Medication Aide
Pine Ridge Nursing Home
04.2015 - 07.2017
Certified Nursing Assistant
Pine Ridge Nursing Home
07.2013 - 07.2017
High School Diploma -
Pagosa Springs High School
Certified Nurse Assistant - Nurse Assist
Davis Applied Technology College
EMT - Emergency Management
EMTPKY