Courtney L Brown-Banks
Cope
Summary
Skilled with experience in managing cash and providing consumers excellent customer service, attention to detail, outstanding communication skills, and utilization of computer skills.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Financial Sales Representative
South State Bank
11.2023 - Current
- Maximized revenue potential by identifying cross-selling opportunities for additional products and services.
- Implemented initiatives to improve customer satisfaction and increase repeat business.
- Provided excellent customer service, addressing concerns and resolving issues promptly.
- Ensured compliance with all company policies, procedures, and regulatory requirements.
Assistant Manager
Dollar General
12.2022 - 04.2023
- Assist store manager with daily management duties such as assigning shift task to associates, counting and entering cash deposit for close of day, maintained a tidy store, verified and assigned cash drawers when opening the store, assisted customers with their complaints and or concerns, assisted associates with voids, overrides, returns, and other questions or trainings when necessary
- Followed store procedures and operations to ensure the safety of myself, customers, and associates
Teller
Enterprise Bank of SC
08.2015 - 11.2023
- Responsible for balancing cash drawer daily, assisting customers with transactions including processing loan payments, deposits, money orders, signing customers up for online banking and other mobile offers
- Balancing cash items and sending a monthly report, back up vault teller, helping with card services, and any other customer service-related questions or concerns
- Followed bank policies and procedures to ensure safety and accuracy of position
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Assistant Store Manager
Goodys
06.2013 - 08.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
Bachelor’s Degree - Elementary Education
Western Governors University
12.2024
Associate Degree - undefined
University of South Carolina-Salkehatchie
05.2014
High School Diploma - undefined
Bamberg-Ehrhardt High School
05.2012
Skills
- Onsite client calls
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Computer skills
- Verbal and written communication
Communication
- Evaluations were always positive and resulted in raises due to excelling in position.
- Always striving to go the extra mile for the company and my team.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Financial Sales Representative
South State Bank
11.2023 - Current
Assistant Manager
Dollar General
12.2022 - 04.2023
Teller
Enterprise Bank of SC
08.2015 - 11.2023
Assistant Store Manager
Goodys
06.2013 - 08.2015
Associate Degree - undefined
University of South Carolina-Salkehatchie
High School Diploma - undefined
Bamberg-Ehrhardt High School
Bachelor’s Degree - Elementary Education
Western Governors University
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