Craig Bellamy
Hendrick Automotive Group
North Charleston
1
Language
8
years of professional experience
Experienced Service Advisor with a strong background in customer service, repair order accuracy, and workflow coordination. Known for clear communication, calm problem-solving, and keeping service operations moving smoothly.
Work History
Service Advisor
5 Years 7 Months- Managed customer intake, documented concerns, and opened accurate repair orders in dealership DMS.
- Explained recommended maintenance and repair options, ensuring clear approval before work began.
- Coordinated communication between technicians, parts department, and customers to keep service workflow moving.
- Reviewed vehicle inspections and translated technician findings into concise, customer-friendly recommendations.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained up-to-date knowledge of product and service changes.
- Resolved customer concerns promptly, protecting satisfaction and supporting strong CSI performance.
- Verified repair order accuracy, warranty details, and billing information before final delivery.
Service Advisor
1 Year 2 Months- Scheduled service appointments, prioritized repair needs, and maintained organized daily shop flow.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Service Manager
8 Months- Led service operations, aligning customer needs with repair priorities and staff schedules.
- Managed service advisor workflows, ensuring accurate estimates, authorizations, and timely communication.
- Trained team members on customer service standards, repair order processes, and safety procedures.
- Monitored shop productivity, resolving bottlenecks and improving workflow consistency.
- Reviewed repair recommendations for accuracy, compliance, and customer approval.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Education
High School Diploma
Skills
Customer service
Computer skills
Multitasking and organization
Vehicle assessment
Strong work ethic
Service estimates
Service recommendations
Workflow management
Team collaboration
Work prioritization
Service upselling
Product knowledge
Calm under pressure
Languages
English
Native or Bilingual
Timeline
Service Advisor
Hendrick Automotive Group
03.2021 - CurrentRead More
Service Advisor
Kia Motors of Charleston
11.2019 - 01.2021Read More
Service Manager
AAA Carolinas
03.2019 - 11.2019Read More
Jefferson Forest
High School Diploma
Read More