Crishan Nava
Anderson
Summary
Dynamic Cashier Trainer at Chipotle with expertise in cash handling and a strong focus on customer service. Enhanced team efficiency through tailored training programs, fostering a culture of continuous improvement. Recognized for reducing transaction errors and boosting customer satisfaction, while cultivating lasting client relationships through effective communication and mentorship.
Overview
1
1
year of professional experience
Work History
Cashier Trainer
Chipotle
03.2024 - 03.2025
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced cashier efficiency by developing and implementing comprehensive training programs.
- Provided ongoing mentorship and guidance for cashiers as they navigated day-to-day challenges in their roles, fostering a culture of continuous learning and improvement.
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
- Increased overall customer satisfaction with efficient and friendly checkout experiences through continuous monitoring and feedback sessions for cashiers.
- Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
- Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Restocked and organized merchandise in front lanes.
- Increased customer loyalty and retention.
- Trained newly hired sales team in upselling techniques.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Education
West Side High
Anderson, SCSkills
- Patience and empathy
- Restocking shelves
- Workplace safety
- Cleanliness maintenance
- Cash handling expertise
- Stress tolerance
- Upselling strategies
- Merchandise display
- Gift card transactions
- Store policies enforcement
- Refund processing
- Tax calculation
- Problem-solving
- Customer service
- Time management
- Attention to detail
- Multitasking and organization
- Cashier training
- Punctual and reliable
- Adaptability and dependability
- Clear communication
- Team collaboration
- Team leadership
- Money handling
- Heavy lifting
- Cash handling
- Workload prioritization
- Merchandise stocking
- Cash register operation
- Store opening and closing
- Product knowledge
- Product restocking
- Staff training
- Opening and closing procedures
- New hire training
- Online order picking
- Basic math
- Teamwork
- Willingness to learn
- Teamwork and collaboration
- Multitasking and prioritizing
- Problem-solving abilities
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Cashier Trainer
Chipotle
03.2024 - 03.2025
West Side High
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