Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cristal Bravo

Greenville

Summary

Dynamic Treatment Coordinator with extensive experience at Greenville Family Dental Care, excelling in patient care coordination and financial counseling. Proven track record in optimizing appointment scheduling and enhancing patient satisfaction through effective communication and insurance verification. Skilled in treatment planning and maintaining HIPAA compliance, ensuring a seamless patient experience.

Overview

4
4
years of professional experience

Work History

Treatment Coordinator

Greenville Family Dental Care
Greenville,SC
04.2025 - Current
  • Coordinated patient scheduling and treatment plans to enhance workflow efficiency.
  • Assisted patients in understanding treatment options and financial responsibilities.
  • Managed patient records using dental practice management software for accuracy.
  • Developed strong relationships with patients to improve satisfaction and retention.
  • Educated patients on oral health and preventive care to promote wellness.
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Explained treatment choices to patients and helped determine best options.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
  • Laid out potential payment plans for patients.

Dental Insurance Coordinator

Meyer Dentistry
Greenville, SC
10.2023 - 03.2024
  • Managed patient insurance verification process to ensure accurate coverage information.
  • Coordinated billing and claims submissions, reducing processing time significantly.
  • Assisted patients in understanding their dental insurance benefits and coverage options.
  • Implemented streamlined procedures for handling denied claims, improving resubmission rates.
  • Collaborated with dental staff to resolve billing discrepancies and enhance patient satisfaction.
  • Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
  • Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.

Business Associates

Family Dental Health
Simpsonville, SC
11.2021 - 10.2023
  • Managed patient scheduling and appointment coordination to optimize clinic workflow.
  • Assisted in maintaining accurate patient records using electronic health record systems.
  • Supported billing processes by verifying insurance information and processing claims efficiently.
  • Facilitated communication between dental staff and patients to enhance service delivery.

Education

GED -

Mitchell Community College
Statesville, NC
06.2008

Skills

  • Appointment scheduling
  • HIPAA compliance
  • Office administration
  • Financial counseling
  • Insurance verification
  • Patient care coordination
  • Treatment Planning
  • Exam room preparation
  • X-ray
  • Dental insurance expertise

Timeline

Treatment Coordinator

Greenville Family Dental Care
04.2025 - Current

Dental Insurance Coordinator

Meyer Dentistry
10.2023 - 03.2024

Business Associates

Family Dental Health
11.2021 - 10.2023

GED -

Mitchell Community College
Cristal Bravo