Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cristina Rava

Summerville

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Property Manager

Monster Self Storage
03.2025 - Current
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.

Front Desk Manager

Holiday Inn Express & Suites
12.2017 - 03.2025
  • Print daily reports, manage M3 reports, Answer calls and questions from guest, coordinating reports for housekeeping, assist guest with checking in and out.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.

Front Desk Agent

Comfort Inn & Suites/ Comfort Suites West Ashley
11.2015 - 12.2017
  • AUDITOR, COMFORT INN & SUITES/ COMFORT SUITES WEST ASHLEY
  • Printed daily reports, coordinating housekeeping reports, reservations, check in/check out, AR reports, balanced hotel revenue.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.

Education

Miami Southridge Senior High School
06.1992

Still Attending - Business Management

Trident Techincal College

Skills

  • Proficient with Opera, Choice Advantage, Profit Manager, Windows XP and M3 Accounting
  • Property management
  • Payment collection
  • Customer service-focused
  • Exceptional oral and written communication skills
  • Administrative support
  • Marketing and advertising
  • Business administration

Timeline

Property Manager

Monster Self Storage
03.2025 - Current

Front Desk Manager

Holiday Inn Express & Suites
12.2017 - 03.2025

Front Desk Agent

Comfort Inn & Suites/ Comfort Suites West Ashley
11.2015 - 12.2017

Still Attending - Business Management

Trident Techincal College

Miami Southridge Senior High School

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Cristina Rava