Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Crystal Bobo

Woodruff

Summary

Detail-oriented Dental Assistant with experience providing direct patient care and office management in busy dental practices. Trained in sterilization procedures and patient relations. Highly skilled in dental radiography and patient charting.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Insurance Specialist

Bright Dentistry
03.2022 - 12.2022
  • Maintained high standards of customer service by building relationships with clients.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Helped patients complete necessary medical forms and documentation.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Researched billing issues, scheduled appointments and verified insurance coverage.

Dental Receptionist

Ashby Park Pediatric Dentistry
03.2021 - 01.2022
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Managed patient billing processes for timely, accurate payments.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.

Dental Assistant

Creston Dental And Braces
04.2020 - 03.2021
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Prepared patient x-rays and images for dentist review.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.

Education

Associate of Applied Science - Surgical Technology

South College
Asheville, NC
12-2019

Skills

  • Client assessment
  • Patient records gathering
  • Instrument preparation
  • Oral healthcare
  • Dental office administration
  • Scheduling
  • Information protection
  • Fluent in English and Spanish
  • Attention to detail

Certification

  • Certified Dental Assistant
  • CPR and BLS Certified

Languages

Spanish
Native or Bilingual

Timeline

Insurance Specialist

Bright Dentistry
03.2022 - 12.2022

Dental Receptionist

Ashby Park Pediatric Dentistry
03.2021 - 01.2022

Dental Assistant

Creston Dental And Braces
04.2020 - 03.2021

Associate of Applied Science - Surgical Technology

South College

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Crystal Bobo