JACQUETTA MORRISON
Columbia
Summary
Highly efficient and results-oriented professional with 22+ years of experience in K-12 education, including instructional design, technology integration, training, and partner relationship management. Proven ability to develop and implement successful training programs, build strong relationships with stakeholders, and leverage technology to improve educational outcomes. Aiming to leverage my skills and experience to excel as a PowerSchool Administrator and Partner Success Manager, fostering partner growth and satisfaction within the K12 Learning Academy.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Partner Solution Manger
Stride Learning
03.2023 - Current
- Develop and maintain strong relationships with partners to understand their needs and objectives.
- Coordinate onboarding processes for new partners, ensuring they are equipped with the necessary tools and resources.
- Supervise and support partner engagement initiatives, including training sessions and product demonstrations.
- Monitor partner performance metrics and provide insights to help them meet sales targets.
- Collaborate with internal teams to address partner concerns and enhance service delivery.
- Manage inventory and logistics for partner-related products and services.
- Conduct regular check-ins with partners to assess satisfaction and identify areas for improvement.
- Prepare and present performance reports to stakeholders, highlighting successes and challenges.
- Develop and implement strategies to increase partner engagement and retention.
- Organize and coordinate schedules for partner meetings and events to foster collaboration.
Customer Success Specialist
McGraw Hill
11.2022 - Current
- Provided customer service and responded to inquiries and complaints with standard operating procedures.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Followed up with customers regarding product functionality and overall satisfaction.
- Logged details of customer service calls in computer system following correct protocols.
- Displayed respectful attitude and helped develop rapport with customer base and build lasting relationships.
Professional Development Specialist
DreamBox Learning
SC
06.2021 - 11.2022
- Offered specific training programs to help educators.
- Assessed training needs through surveys, interviews with employees, focus groups, or consultation.
- Developed alternative training methods if expected improvements were not seen.
- Organized and developed, or obtained, training procedure manuals and guides and course materials such as handouts and visual materials.
- Presented information using a variety of instructional techniques or formats.
- Evaluated modes of training delivery, such as in-person or virtual to optimize training effectiveness.
Professional Learning Management Consultant
Richland School District One
Columbia
07.2017 - 06.2021
- Analyzed training needs to develop new training programs or modify and improve existing programs.
- Planned, developed, and provided training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
- Conferred with management and conducted surveys to identify training needs based on projected production processes, changes, and other factors.
- Developed and organized training manuals, multimedia visual aids, and other educational materials.
- Evaluated instructor performance and the effectiveness of training programs, providing recommendations for improvement.
Instructional Coach
Richland School District One
Columbia
07.2016 - 07.2017
- Observed work of teaching staff to evaluate performance, and to recommend changes that could strengthen teaching skills.
- Conferred with members of educational committees and advisory groups to obtain knowledge of subject areas, and to relate curriculum materials to specific subjects, individual student needs, and occupational areas.
- Conducted or participated in workshops, committees, and conferences designed to promote the intellectual, social, and physical welfare of students.
- Advised teaching and administrative staff in curriculum development, use of materials and equipment, and implementation of state and federal programs and procedures.
- Organized production and design of curriculum materials.
Technology Integration Specialist
Spartanburg Seven School District
Spartanburg
08.2014 - 08.2016
- Developed instructional materials and products for technology-based redesign of courses.
- Taught instructors to use instructional technology or to integrate technology with teaching.
- Adapted instructional content or delivery methods for different levels or types of learners.
- Conducted needs assessments and strategic learning assessments to develop the basis for curriculum development or to update curricula.
- Designed instructional aids for stand-alone or instructor-led classroom or online use.
- Developed instruction or training roadmaps for online and blended learning programs.
- Developed master course documentation or manuals according to applicable accreditation, certification, or other requirements.
Instructional Technology Integration Specialist
Richland School District One
Columbia
07.2010 - 07.2014
- Developed instructional materials and products for technology-based redesign of courses.
- Taught instructors to use instructional technology or to integrate technology with teaching.
- Adapted instructional content or delivery methods for different levels or types of learners.
- Conducted needs assessments and strategic learning assessments to develop the basis for curriculum development or to update curricula.
- Designed instructional aids for stand-alone or instructor-led classroom or online use.
- Developed instruction or training roadmaps for online and blended learning programs.
- Recommended instructional methods, such as individual or group instruction, self-study, lectures, demonstrations, simulation exercises, and role-playing, appropriate for content and learner characteristics.
- Assessed effectiveness and efficiency of instruction according to ease of instructional technology use and student learning, knowledge transfer, and satisfaction.
Technology Facilitator
Charlotte Mecklenburg Schools
Charlotte
12.2009 - 06.2010
- Taught instructors to use instructional technology or to integrate technology with teaching.
- Adapted instructional content or delivery methods for different levels or types of learners.
- Designed instructional aids for stand-alone or instructor-led classroom or online use.
- Developed instruction or training roadmaps for online and blended learning programs.
Teacher
01.1999 - 01.2009
- Instructed students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations.
- Established and enforced rules for behavior and procedures for maintaining order among the students for whom they are responsible.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Met with parents and guardians to discuss their children's progress and to determine priorities for their children and their resource needs.
Technology Facilitator
Winston Salem Forsyth County Schools
Winston Salem
08.2004 - 08.2006
- Taught instructors to use instructional technology or to integrate technology with teaching.
- Developed instructional materials and products for technology-based redesign of courses.
- Adapted instructional content or delivery methods for different levels or types of learners.
- Developed instruction or training roadmaps for online and blended learning programs.
- Recommended changes to curricula or delivery methods, based on information such as instructional effectiveness data, current or future performance requirements, feasibility, and costs.
- Assessed effectiveness and efficiency of instruction according to ease of instructional technology use and student learning, knowledge transfer, and satisfaction.
Education
DOCTOR OF EDUCATION (ED.D) - E-LEARNING
Northcentral University
San Diego, CA01.2023
MASTER OF SCIENCE (M.S.) - SCHOOL ADMINISTRATION
Gardner-Webb University
Boiling Springs, NC08.2013
MASTER OF SCIENCE (M.S.) - INSTRUCTIONAL DESIGN TECHNOLOGY
Appalachian State University
Boone, NC12.2008
BACHELOR OF SCIENCE (B.S.) - ELEMENTARY EDUCATION
North Carolina A&T State University
Greensboro, NC05.1999
Skills
- PowerSchool Administration
- Partner Relationship Management
- Onboarding
- Training
- Performance Monitoring
- Needs Assessment
- Issue Resolution
- Strategic Planning
- Engagement Initiatives
- Retention Strategies
- Training & Development
- Instructional Design
- Curriculum Development
- Needs Analysis
- Workshop Facilitation
- Virtual Training
- Performance Evaluation
- Training Manual Development
- Educational Technology
- Integration
- Implementation
- Support
- Troubleshooting
- Curriculum Development (Technology-Based)
- Distance Learning
- Blended Learning
- Communication & Interpersonal Skills
- Active Listening
- Relationship Building
- Presentation Skills
- Conflict Resolution
- Customer Service
- Collaboration
- Negotiation
- Data Analysis & Reporting
- Performance Metrics
- Progress Tracking
- Data-Driven Decision Making
- Report Generation
- Project Management
- Planning
- Organizing
- Coordinating
- Executing
- Monitoring
- Evaluating
- Software Proficiency
- Salesforce
- Skilljar
- Microsoft Office Suite
Certification
- NC Teaching License
- SC Teaching License
- Microsoft Certified Trainer
- Apple Training (iPad Implementation)
References
Available upon request.
Timeline
Partner Solution Manger
Stride Learning
03.2023 - Current
Customer Success Specialist
McGraw Hill
11.2022 - Current
Professional Development Specialist
DreamBox Learning
06.2021 - 11.2022
Professional Learning Management Consultant
Richland School District One
07.2017 - 06.2021
Instructional Coach
Richland School District One
07.2016 - 07.2017
Technology Integration Specialist
Spartanburg Seven School District
08.2014 - 08.2016
Instructional Technology Integration Specialist
Richland School District One
07.2010 - 07.2014
Technology Facilitator
Charlotte Mecklenburg Schools
12.2009 - 06.2010
Technology Facilitator
Winston Salem Forsyth County Schools
08.2004 - 08.2006
Teacher
01.1999 - 01.2009
DOCTOR OF EDUCATION (ED.D) - E-LEARNING
Northcentral University
MASTER OF SCIENCE (M.S.) - SCHOOL ADMINISTRATION
Gardner-Webb University
MASTER OF SCIENCE (M.S.) - INSTRUCTIONAL DESIGN TECHNOLOGY
Appalachian State University
BACHELOR OF SCIENCE (B.S.) - ELEMENTARY EDUCATION
North Carolina A&T State University
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