Open To Work
Crystal Faulkner
York
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and teammates to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Operations Manager Mobile Medicine
Atrium Healthcare
Charlotte
03.2018 - 02.2026
- Streamlined daily operations for clinical and administrative departments.
- Coordinated staff schedules to ensure optimal resource allocation.
- Implemented process improvements to enhance patient care efficiency.
- Oversee logistics to include inventory and supplies procurement, management, compliance and vendor relationships.
- Oversee fleet management including procurement, vendor relationships, asset management and maintenance.
- Develop and coordinate a strategic plan as needed for the department.
- Initial MVR and maintenance checks for HR/talent acquisition and multiple departments within Mobile Medicine.
- Coordination and management of fleet associated with Mobile Medicine, Behavioral Health, Community Health, MedCenter Air and other departments. Mobile Medicines supplies and equipment, including the Beam Rd warehouse location; general fleet and equipment planning in partnership with MedCenter Air EMS and Mobile Integrated Health/Hospital at Home leadership.
- Project management
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed compliance with healthcare regulations and quality standards.
- Facilitated communication between departments to improve workflow effectiveness.
- Oversaw inventory management systems to maintain necessary supplies and equipment.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
Emergency Medical Technician
MedCenter Air (Atrium Health)
Charlotte
04.2012 - 03.2018
- Provided emergency medical care during transport to medical facilities.
- Communicated vital information to healthcare teams effectively.
- Managed patient assessments and triage in high-pressure situations.
- Maintained accurate patient records and documentation throughout shifts.
- Educated patients and families on health issues and procedures clearly.
- Remained level-headed and proactive during emergency situations.
- Demonstrated dedication to providing quality care through continued training and education.
- Participated on the schedule committee to ensure bases were adequately staffed on a daily basis. Responsibilities included schedule review, holiday assignments and reaching out to individual crew members to alter their schedule to ensure adequate staffing.
- Preceptor for new hire EMT's
- Course coordinator/Chair and instructor for CEVO (Emergency Vehicle Operator)
- Member of the ground process committee. Responsibilities included reviewing crew concerns related to the ground transport process and implement change to improve efficiency and crew satisfaction.
Education
Bachelor of Science - Business Administration And Management
Columbia Southern University
Orange Beach, AL 11.2021 - 11.2023
Associate of Science - Business
Columbia Southern University
Orange Beach, AL 08.2019 - 07.2021
Advanced Emergency Medical Technician - Advanced Emergency Medical Technician
York Technical College
Rock Hill, SC 01.2016 - 01.2017
FEMA ICS-200 - ICS For Single Resources And Initial Action Incide
Emergency Management Institute
04.2014 - 05.2014
FEMA IS-00800.b - National Response Framework, An Introduction
Emergency Management Institute
04.2014 - 04.2014
FEMA IS-00701.a - NIMS Multiagency Coordination System (MACS)
Emergency Management Institute
03.2014 - 04.2014
FEMA IS-00703.a - NIMS Resource Management
Emergency Management Institute
04.2014 - 04.2014
FEMA IS-00700a - National Incident Management System (NIMS)
Emergency Management Institute
04.2014 - 04.2014
FEMA ICS-100 - Introduction To Incident Command System
Emergency Management Institute
04.2014 - 04.2014
EMT-Basic - Emergency Medicine
York Technical College
Rock Hill, SC 01.2010 - 12.2010
Skills
- Inventory management
- Process improvement
- Fleet management
- Customer relationship management
- Project management
- Team leadership
- Effective communication
- Strategic planning
- Problem solving
- Schedule management
- Logistics management
- High-pressure environments
- Staff management
- Cross-functional collaboration
- Staff development
- Workflow optimization
- Unsurpassed work ethic
- Change management
- Budgeting and cost control
- Employee scheduling
- Team building
- Maintaining employee records
- Bi-weekly payroll processing
- Team collaboration
- Conflict resolution
- Forklift, Scissor lift and pallet jack
- Vendor management
- Inventory control
- Supply chain management
- Supplier relationships
- Defensive driver training
- Courteous and polite demeanor
- Verbal and written communication
- Professionalism and punctuality
- Time management
- CDL Class B
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$100000/yr - $200000/yrTimeline
Bachelor of Science - Business Administration And Management
Columbia Southern University
11.2021 - 11.2023
Associate of Science - Business
Columbia Southern University
08.2019 - 07.2021
Operations Manager Mobile Medicine
Atrium Healthcare
03.2018 - 02.2026
Advanced Emergency Medical Technician - Advanced Emergency Medical Technician
York Technical College
01.2016 - 01.2017
FEMA ICS-200 - ICS For Single Resources And Initial Action Incide
Emergency Management Institute
04.2014 - 05.2014
FEMA IS-00800.b - National Response Framework, An Introduction
Emergency Management Institute
04.2014 - 04.2014
FEMA IS-00703.a - NIMS Resource Management
Emergency Management Institute
04.2014 - 04.2014
FEMA IS-00700a - National Incident Management System (NIMS)
Emergency Management Institute
04.2014 - 04.2014
FEMA ICS-100 - Introduction To Incident Command System
Emergency Management Institute
04.2014 - 04.2014
FEMA IS-00701.a - NIMS Multiagency Coordination System (MACS)
Emergency Management Institute
03.2014 - 04.2014
Emergency Medical Technician
MedCenter Air (Atrium Health)
04.2012 - 03.2018
EMT-Basic - Emergency Medicine
York Technical College
01.2010 - 12.2010