Crystal McWatters
Clinton
Summary
Experienced professional with a strong skill set and qualifications, seeking a position to contribute and thrive in a mutually beneficial environment.
Overview
19
19
years of professional experience
Work History
Operations Specialist
PL Developments
04.2017 - Current
- Buying/Procurement
- Effectively manage Purchase Orders/Purchase Order processes in Oracle
- Place and follow-up on Requisitions and Purchase Order
- Completes all purchasing related paperwork
- Resolves Accounts Payable issues and work closely with AP and Finance
- Orders Supplies, Equipment, and Parts
- Manage and improve supplier performance
- Manage relationships with key suppliers to maintain quality of goods, timely deliveries, and compliance to terms of contracts
- Support resolution of problems with suppliers regarding rejection, disposition, and adjustments of purchased materials not meeting specifications or other associated issues
- Process Batch Record and Compounding Reports in Oracle for Each Job and work with Finance to make sure each job has is completed correctly at the end of the month
- Process Raw Materials in Oracle
- Maintains production reports and downtime reports to ensure production is running efficient
- Report and manage Workers Compensation claims
- Manage the companies license and permits and make sure they are up-to-date
- Backup for Safety Manager
- Make sure all employee trainings are complete and up-to-date
- Prepare for plant audits
Human Resources Coordinator
PL Developments
11.2014 - 04.2017
- Provide leadership and plan, direct, and coordinate human resource management activities of the organization to maximize the strategic use of human capital through talent acquisition, career development, succession planning, retention, training, and leadership development.
- Direct the administration of all benefit programs, including: health, retirement, life, disability, and required statutory benefits. Oversee all employee benefits related programs with a focus for balancing company cost and impact to employees.
- Participate in the development of the corporation's plans and programs as a strategic business partner.
- Evaluate, determine, and recommend employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee trust, engagement and morale.
- Identify legal requirements and government reporting regulations affecting the human resources function (i.e. OSHA, EEO, ERISA, FLSA, HIPAA, etc.).Monitor exposure of the company and implement steps to ensure appropriate compliance and minimum risk.
- Establish, implement, and administer departmental goals, objectives, policies, and operating procedures, including the preparation and controls of departmental budget.
- Support all general safety, food safety and all pharmaceutical compliance requirements.
- Serving as internal consultants to the company's management team, supervisors, and employees on personnel issues that affect performance and business relationships.
- Maintains time and attendance
- Processes payroll in ADP
- Maintains the work structure by updating job requirements and job descriptions for all positions
- Conducts orientation and training
- Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.
- Directs the administration of all benefit programs, including: health, retirement, life, disability, and required statutory benefits. Oversee all employee benefits related programs with a focus for balancing company cost and impact to employees.
- Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
- Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.
- Maintains human resource staff by recruiting, selecting, orienting, and training employees.
- Maintains human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
Customer Service Representative/Sales Assistant
PL Developments
11.2009 - 04.2014
- Research and resolve customer account issue
- Complete special projects as assigned by the Sales Department and Customers
- Prepare RMA’s and resolve customer complaints, check inventory and provide shipping information to customers
- Process month end reports
- Process orders in Macola
- Handle sale’s quotes
- Complete a variety of forms and prepare account summaries and reports
- Train Customer Service Representatives
- Train Employees to use computer software applications
- Set up Vendors and Employees in Macola
- Invoicing
- Work closely with the Logistic Department, Carriers, Shipping Department, and Sales team.
Documentation and Quality Administrator
CeramTec
01.2006 - 10.2009
- Documentation: Make sure the Quality Manual, Quality Operation Documents, SOPs, and Work Instructions are up to date for audits.
- Write Documents-SOP, etc.
- Implement the Quality Manual, Quality Operation Documents, SOPs, and Work Instructions in an electronic database system
- Prepare and keep track of work orders, enter scrap parts off of work orders in Growth Power
- Send out Corrective Actions and Preventive Actions to employees and then send back to customers
- Prepare Corrective Actions for customer complaints
- Perform audits
- Make sure Documents and Forms are up to date for the ISO9000 audit and other audits
Education
B.A. - Business Administration: Marketing/Management
Lander University
Greenwood, SCMaster of Business Administration - Business Administration: Human Resource Management
Strayer University
Greenville, SCSkills
- Demonstrated poise and confidence while speaking and presenting
- Quickly identify needs and problems, and then provide solutions
- Planning and coordination
- Project management
- Operations coordination
- Human Relations
- Analytical thinking
- Customer relationship management
Timeline
Operations Specialist
PL Developments
04.2017 - Current
Human Resources Coordinator
PL Developments
11.2014 - 04.2017
Customer Service Representative/Sales Assistant
PL Developments
11.2009 - 04.2014
Documentation and Quality Administrator
CeramTec
01.2006 - 10.2009
Master of Business Administration - Business Administration: Human Resource Management
Strayer University
B.A. - Business Administration: Marketing/Management
Lander University
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