Crystal Smith
Fort Mill
Summary
Results-driven intervention specialist with extensive expertise in crisis intervention and compassionate client care. Proven track record in enhancing client safety through cultural competency and strategic problem resolution. Highly adaptable with exceptional communication skills, delivering empathetic support and effective crisis management. Committed to continuous improvement in service delivery and client outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crisis Care Specialist
Ettain Group- Memorial Sloan Kettering Cancer Cent
Charlotte
01.2021 - Current
- Delivered compassionate and empathetic support to individuals in crisis via phone and chat.
- Maintained detailed and confidential client records, documenting all interactions and interventions.
- Implemented suicide prevention strategies and conducted risk assessments to prevent self-harm.
- Maintained detailed records of client progress and adjusted treatment plans as necessary.
- Facilitated de-escalation techniques to reduce the intensity of clients' emotional distress.
- Conducted initial assessments to determine immediate safety and mental health needs of clients in crisis.
- Offered crisis counseling services via telephone or online chat platforms when necessary.
- Utilized de-escalation techniques to stabilize individuals in acute distress.
Customer Care Representative
Iqor Holdings
Charlotte
05.2017 - 01.2021
- Developed positive relationships with customers through friendly interactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Updated system with order specifics and customer details, preferences, and billing information.
- Collected deposits or payments and arranged for billing.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Recorded all customer interactions into the database system accurately and completely.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
Education
Associate of Arts - Behavioral Sciences
Strayer University
Charlotte, NC10-2022
Skills
- Documentation and recordkeeping
- Cultural competency
- Adaptability
- Ethical and Legal Knowledge
- Effective Communication
- Strategic Problem Resolution
- Needs Assessment
- Strong case management
- Teamwork and collaboration skills
Accomplishments
- Summa Cum Laude
- Highest Honors
Certification
- HIPAA Certification
- Epic Systems Certification
Timeline
Crisis Care Specialist
Ettain Group- Memorial Sloan Kettering Cancer Cent
01.2021 - Current
Customer Care Representative
Iqor Holdings
05.2017 - 01.2021
Associate of Arts - Behavioral Sciences
Strayer University
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