Cur'Tevious Wynn
Rock Hill
Summary
Dynamic professional with a proven track record in customer service and team leadership, notably at Iqor. Excelled in conflict resolution and Microsoft Excel, enhancing customer loyalty and streamlining operations. Demonstrated exceptional organizational and interpersonal skills, leading teams to exceed goals with a focus on safety and efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Iqor
03.2021 - 01.2023
- Provided excellent customer service and created a memorable experience for customers.
- Answered customer questions about various medications and assisting to fill out medical forms.
- Remained flexible and available for several shift changes occurring on a monthly basis.
- Focusing on punctuality, time management and complete task in a fast paced work environment.
- Developed strong customer relationship and loyalty through effective communication.
- Responded to telephone inquiries and complaints following standard operating procedures.
Warehouse Worker
Ross Distribution Center
08.2020 - 02.2021
- Responsible for lifting, pushing, and pulling up to 50 pounds on a daily basis
- Worked with other team members to delegate and complete daily tasks in a timely manner
- Stayed up to date on a new and updated safety policies, procedures & regulations to avoid and prevent injuries
- Conducting daily inspection of work areas to identify hazards and ensure compliance with safety standards
Crew Member Team Leader
Taco Bell
03.2018 - 10.2019
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Stayed up to date on emergency evacuation and medical procedures for employees and customers inside the building.
- Following food and safety guidelines, maintaining cleanliness and preventing food spoilage.
- provided inclusive service in a diverse environment with many different cultures and ethnic backgrounds
- Responsible for leading and motivating a team of employees to achieve goals and complete tasks.
- Represented company by wearing company apparel in a well groomed and professional manner
Education
High School Diploma -
Rock Hill High School
Rock Hill, SC06.2020
Skills
- Computer Skills
- Organizational Skills
- Customer Service
- Time Management
- Critical Thinking
- Conflict Resolution
- Interpersonal Skills
- Account Management
- Speaking
- Microsoft excel
Timeline
Customer Service Representative
Iqor
03.2021 - 01.2023
Warehouse Worker
Ross Distribution Center
08.2020 - 02.2021
Crew Member Team Leader
Taco Bell
03.2018 - 10.2019
High School Diploma -
Rock Hill High School
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