Cydney Mckenney
Charleston
Summary
Customer-focused airline professional with 3 years of experience in airport and airline operations, including gate, ticket counter, and passenger service roles. Proven ability to ensure safety compliance, manage high-stress situations, and deliver calm, professional service while adhering to FAA and TSA regulations. Seeking to contribute operational experience and a safety-first mindset to Southwest Airlines.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
Work History
Airline Customer Service Agent
Spirit Airlines Inc.
North Charleston
02.2024 - Current
- Ensured passenger safety and maintaining strict compliance with TSA/FAA regulations at the gate and ticket counter.
- Assist passengers with check-in, ticketing, and baggage services while delivering personalized customer care
- Monitoring, securing, and operating jet bridges to support safe boarding and on time departures.
- Collaborate with team members, ramp agents, and flight attendants to maintain smooth and timely flight operations.
- Resolving passenger concerns with professionalism and empathy with adherence to airline policies.
Check-in Agent
Bags Inc.
North Charleston
07.2023 - 02.2024
- Assisted customers with travel inquiries and provided information on flight schedules.
- Verified travel documents and confirmed passenger identities during check-in procedures.
- Accurately tagged, processed, and transferred baggage to ensure delivery to final destinations without error.
- Provided support to passengers by helping manage heavy and oversized bags while maintaining safety protocols.
Restaurant Hostess
Bahama Breeze Island Grille
North Charleston
05.2022 - 09.2023
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers and escorted them to their tables.
- Managed reservations, waitlists, and special requests for large parties.
- Supported servers by delivering food and beverages promptly, ensuring accuracy and guest satisfaction.
- Maintained cleanliness and readiness of tables for guest comfort.
Administrative Assistant
Eskay Realty
North Charleston
05.2021 - 08.2021
- Greeted and assisted potential residents, providing professional customer service and support.
- Created and closed maintenance work orders with accuracy.
- Prepared and organized resident files and application packets while maintaining confidentiality.
- Managed office paperwork, performed general upkeep of the office space, and supported daily operations.
- Utilized the Microsoft Office Suite for data entry, document preparation, and internal communication.
Education
High School Diploma -
Goose Creek High School
Goose Creek, SCSkills
- Customer service & passenger assistance
- Safety compliance (TSA/FAA)
- Conflict resolution & de-escalation
- Gate & jet bridge operations
- Airline policies & procedures
- Baggage Service Office (BSO)
- Ticketing systems
- Teamwork & cross-functional collaboration
- Airport procedures
- Microsoft Office
- CRO Certification
Education and Training
other
Timeline
Airline Customer Service Agent
Spirit Airlines Inc.
02.2024 - Current
Check-in Agent
Bags Inc.
07.2023 - 02.2024
Restaurant Hostess
Bahama Breeze Island Grille
05.2022 - 09.2023
Administrative Assistant
Eskay Realty
05.2021 - 08.2021
High School Diploma -
Goose Creek High School