Cyndee Hanks-Manera
Greenville
Summary
Executive with demonstrated expertise in regulatory compliance, risk management, and policy enforcement. Skilled in identifying and mitigating potential risks, ensuring adherence to legal and regulatory standards. Strong focus on collaborative team efforts and achieving measurable results. Known for reliability, adaptability, and strategic problem-solving. Proficient in compliance audits, regulatory reporting, and developing effective compliance programs.
Overview
15
15
years of professional experience
Work History
Vice President of Enterprise Compliance
LPT Holdings
07.2024 - Current
- Oversee, steer, and manage an enterprise-wide compliance program for three companies within the holding company in preparation for IPO readiness, ensuring alignment with regulatory standards
- Partner with external auditors and internal stakeholders to support audit readiness and successful compliance outcomes
- Supervised the internal audit team to assess and support IPO-related compliance across all business units
- Conduct comprehensive risk assessments across departments, IT systems, and third-party vendors to identify and mitigate potential compliance risks
- Oversee internal audit team to conduct regular audits to ensure data privacy, data retention, and industry-specific regulatory requirements
- Direct internal communications strategy for employees and independent contractors to ensure clarity on compliance, ethics, and corporate policies
- Partner with Human Resources, IT/DEV, Operations to ensure Code of Conduct and Policies and Procedures uphold the integrity of the company
- Manage legal and enterprise operations, enhancing operational efficiency and governance
- Chair a cross-functional Disciplinary Committee responsible for ethics, grievance resolution, and compliance oversight
- Developed, launched, and oversee a confidential corporate hotline with Whistleblower Policies to support anonymous reporting and whistleblower protection
- Oversee an internal audit team to conduct internal risk audits and lead confidential investigations to identify and address compliance concerns
- Review and revise implemented company policies to align with regulatory standards and operational best practices
- Partner with country and state managers to develop country- and state-specific policies and standard operating procedures (SOPs), ensuring country, state, and local regulatory compliance
- Enforce federal consumer protection regulations, including TCPA, CAN-SPAM, CCPA, CPRA, as well as foreign regulations CASL and PIPEDA (Canada), and GDPR (EU) across all applicable business activities
- Designed and oversee a structured regulatory affairs process to proactively address compliance with evolving laws and industry standards
- Collaborate with executive leadership and cross-functional teams to drive enterprise-wide compliance initiatives
- Lead operational risk management efforts, assessing key risks and implementing mitigation strategies across core business functions
- Cultivated strong relationships with key stakeholders, including customers, and regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Identified opportunities to improve business process flows and productivity.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
- Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
- Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
- Implemented advanced data analytics tools to drive data-driven decision-making across all levels of the organization, leading to better business outcomes.
- Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
- Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
- Established and directed successful compliance programs focused on federal, state, and local laws.
- Monitored key business risks and established risk management procedures.
- Collaborated with legal, human resources, accounting, and other professional teams to review and maintain compliance with regulations.
- Analyzed industry trends and tracked competitor activities to inform decision making.
Director of Enterprise Compliance
LPT Realty
10.2023 - 07.2024
- Developed and launched an enterprise compliance program
- Recruited, trained, and supervised a compliance investigation team.
- Established and chaired an ethics and compliance disciplinary committee.
- Identified risk across departments and created process transformation
- Established and administered corporate Whistleblower hotline
- Conducted risk audits and performed confidential investigations
- Developed and enhanced corporate policies
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Led ross-functional efforts to establish SOPs for organization-wide process alignment
- Enforced federal regulations related to consumer protection (TCPA, CAN-SPAM, CASL)
- Created a process for regulatory affairs to ensure compliance with regulatory issues
- Worked effectively with executive leadership and across different departments
Compliance Manager
eXp Realty
04.2022 - 10.2023
- Oversaw global compliance function, managing policy oversight in 21 countries and providing support to 84,000 contracted employees
- Led, mentored, and developed a high-performing team of compliance officers to ensure consistent enforcement of corporate policies and procedures
- Served as an active member of the Privacy Data Advisory Board, contributing to strategic decisions on data governance and regulatory compliance
- Conducted internal risk audits and confidential investigations to address potential violations and ensure adherence to compliance standards
- Evaluated agent behavior, compliance adherence, data privacy risks, and operational vulnerabilities; developed and implemented effective risk mitigation strategies
- Designed and delivered targeted policy training and compliance education programs for internal staff and global independent contractors
- Enforced key federal consumer protection laws and regulations, including TCPA, CAN-SPAM, and CASL, across all business units
- Provided strategic recommendations for policy and procedural updates to uphold regulatory compliance and protect organizational integrity
- Fostered effective communication and collaboration with independent contractors, stakeholders, and internal teams across all organizational levels
- Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
- Managed compliance efforts, reporting and audits.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Prepared records and data for regular audits.
- Developed and delivered training programs to inform new and current employees about compliance issues.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Improved communication channels between departments by establishing regular meetings and reporting structures related to compliance matters.
- Strengthened company-wide awareness of relevant laws, regulations, and industry standards through targeted trainings, presentations, and ongoing communication efforts.
Compliance Officer
eXp Realty
10.2020 - 04.2022
- Involved in the development of the agent compliance program
- Implemented and upheld internal ethics and policy for global independent contractors
- Detected potential data privacy vulnerabilities
- Monitored and applied evolving regulatory requirements to maintain compliance
- Recommended revisions to policies and procedures to uphold the integrity of the company
- Maintained comprehensive knowledge of multi-state regulations and international regulations
- Monitored and audited transactions to ensure compliance and prevent fraud
- Delivered ethics and policy training to staff and contracted employees
- Partnered with other teams to ensure proper regulatory reporting and aid with ethics and policy complaints and violations
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
- Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.
Paralegal
Union County Public Schools
08.2019 - 10.2020
- Analyzed existing policies and recommended revisions to enhance legal compliance and operational effectiveness
- Ensured organizational adherence to policies and investigated violations to determine proper corrective actions
- Maintained strict compliance with FERPA regulations concerning the privacy and security of student education records
- Educated and supported school personnel on proper implementation of FERPA and other privacy-related legal requirements
- Participated in investigations related to policy violations, Title IX, civil rights, and employee complaints
- Acted as liaison between school administration, legal counsel, and the district on matters involving the collection and protection of educational records and data
- Researched civil rights issues affecting both students and employees to support policy and investigative processes
- Conducted in-depth legal research on state, federal, education, and employment laws to inform compliance decisions
- Evaluated and synthesized case facts, supporting evidence, and legal research for internal review and legal proceedings
North Carolina Real Estate Broker
Keller Williams/Remax/Wirtz & Associates, Inc.
12.2012 - 08.2019
- Led a team of real estate agents, ensuring compliance with legal standards, contractual obligations, and ethical practices throughout the client engagement and transaction process
- Negotiated purchase and sale agreements on behalf of clients, balancing client interests with market conditions and legal requirements
- Conducted due diligence and verified compliance with all contractual obligations to protect client interests and minimize risk
- Monitored the closing process and supported accurate, up-to-date closing files to ensure prompt and seamless transactions
- Researched legal, zoning, inspection, and valuation factors to support client decision-making and ensure informed real estate transactions
- Marketed properties through strategic advertising campaigns—including print, digital, and MLS platforms—in full compliance with advertising regulations to maximize visibility and reach
Transactional Paralegal
Craig, Deachman & Amman, PLLC
01.2011 - 10.2012
- Interviewed clients and gathered material facts to support litigation strategy and case development
- Drafted and prepared a variety of legal documents, including pleadings, motions, and discovery responses
- Prepared and recorded Statements of Claim (SOC) filings, ensuring accuracy and compliance with court procedures
- Assisted attorneys in trial preparation by organizing case files, compiling evidence, and coordinating court submissions
- Maintained and reconciled the partner’s trust account in compliance with legal and ethical standards, processed client invoices and managed billing documentation
Education
Master of Legal Studies - Business Compliance (Data Privacy and Cyber Security)
Kline School of Law, Drexel University
Philadelphia, PABachelor of Science - Communication Studies (Minor in Sociology)
Appalachian State University
Boone, NCParalegal Certificate - undefined
University of Texas at San Antonio
Skills
- Risk management
- Process improvement
- Documentation and reporting
- Strategic planning
- Complex Problem-solving
- Business development
- Results-driven
- Operations management
- Training and mentoring
- Data analysis
- Policy and procedure development
- Cross-functional team leadership
Timeline
Vice President of Enterprise Compliance
LPT Holdings
07.2024 - Current
Director of Enterprise Compliance
LPT Realty
10.2023 - 07.2024
Compliance Manager
eXp Realty
04.2022 - 10.2023
Compliance Officer
eXp Realty
10.2020 - 04.2022
Paralegal
Union County Public Schools
08.2019 - 10.2020
North Carolina Real Estate Broker
Keller Williams/Remax/Wirtz & Associates, Inc.
12.2012 - 08.2019
Transactional Paralegal
Craig, Deachman & Amman, PLLC
01.2011 - 10.2012
Bachelor of Science - Communication Studies (Minor in Sociology)
Appalachian State University
Paralegal Certificate - undefined
University of Texas at San Antonio
Master of Legal Studies - Business Compliance (Data Privacy and Cyber Security)
Kline School of Law, Drexel University
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