Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Bailey

Trenton

Summary

Dynamic and dependable professional with a proven track record at Lyft and Uber, excelling in customer service and problem-solving. Recognized for enhancing operational efficiency and fostering teamwork. Adept at multitasking and utilizing technology to optimize performance, ensuring timely and satisfactory service delivery. Committed to maintaining high standards of organization and communication.

Overview

9
9
years of professional experience

Work History

Ride Share

Lyft And Uber
North Augusta, SC
06.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Dasher

DoorDash
North Augusta, SC
04.2017 - Current
  • Delivered food orders efficiently to ensure timely customer satisfaction.
  • Navigated routes using GPS technology to optimize delivery times.
  • Communicated effectively with customers regarding order status and issues.
  • Maintained vehicle cleanliness and organization for professional representation.

Customer Service Representative

Liveops
Trenton, SC
03.2024 - 07.2025
  • Maintained knowledge of product features and updates to provide informed support.
  • Handled escalated customer complaints, diffusing tensions effectively.
  • Documented customer feedback to inform service improvements and training needs.
  • Participated in team meetings to discuss challenges and share best practices for service excellence.

Machine Operator

Kimberly Clark Corp
Batesburg, SC
08.2022 - 03.2024
  • Operated high-speed manufacturing equipment to ensure efficient production processes.
  • Monitored machine performance, identifying and resolving issues to maintain operational efficiency.
  • Trained new operators on safety protocols and equipment handling procedures.
  • Implemented process improvements that reduced downtime and enhanced product quality.

Customer Service Representative

NexRep
Trenton, SC
02.2018 - 07.2021
  • Responded to customer inquiries via phone and chat, ensuring accurate information delivery.
  • Assisted customers with product returns and exchanges, enhancing overall satisfaction.
  • Utilized CRM software to track interactions and resolve issues efficiently.
  • Collaborated with team members to streamline processes and improve response times.

Education

High School Diploma - High School Administration

Foxcreek High School
North Augusta, SC
04-2012

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Computer skills
  • Organization and time management

Timeline

Customer Service Representative

Liveops
03.2024 - 07.2025

Machine Operator

Kimberly Clark Corp
08.2022 - 03.2024

Ride Share

Lyft And Uber
06.2021 - Current

Customer Service Representative

NexRep
02.2018 - 07.2021

Dasher

DoorDash
04.2017 - Current

High School Diploma - High School Administration

Foxcreek High School
Cynthia Bailey