CYNTHIA JEFFCOAT
Blythewood
Summary
Detail-oriented operations and logistics professional with a background in shipment processing and documentation review. Expertise in managing high-volume operations and ensuring compliance with international shipping procedures. Strong communicator with a track record of resolving discrepancies and maintaining operational efficiency.
Overview
26
26
years of professional experience
Work History
Operations Management Specialist
UPS
West Columbia
01.2016 - Current
- Coordinated daily shipments to ensure accurate and timely movement of packages
- Reviewed shipment data and documentation for accuracy and compliance with procedures
- Collaborated with internal teams to resolve service issues, maintaining operational efficiency
- Communicate discrepancies or issues to appropriate teams and follow through to resolution
- Utilize UPS systems (PCIS, ODS, ODSE) to track shipments and manage requests
- Perform accurate and timely data entry in a high-volume, fast-paced environment
- Prioritize time-sensitive tasks while maintaining strong attention to detail
Manager / Marketing Director
The UPS Store #2675
Lexington
01.2000 - 01.2015
- Led a high-performing store ranked Top 1-3 in the region for sales and operations
- Managed daily shipping operations, ensuring timely delivery of domestic and international shipments
- Assisted customers with international shipping documentation and customs forms to facilitate smooth processing
- Ensured accuracy of shipment information, documentation, and data entry
- Resolved shipment issues and guided customers on requirements to enhance overall customer satisfaction
- Maintained high attention to detail in processing transactions and records
Education
Bachelor of Science - Business & Management (Marketing Emphasis)
Colorado Technical University
Colorado Springs, CO08-2025
Skills
- Operations management
- Process optimization
- Inventory management
- Management
- Team leadership
- Staff development
- Problem-solving aptitude
- Time management
- Multitasking capacity
- Customer service
Timeline
Operations Management Specialist
UPS
01.2016 - Current
Manager / Marketing Director
The UPS Store #2675
01.2000 - 01.2015
Bachelor of Science - Business & Management (Marketing Emphasis)
Colorado Technical University